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I can not connect to my unix server from Backup Exec. on my windows storage server

Updated: 22 May 2010 | 21 comments
mwarner4020's picture
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This issue has been solved. See solution.

Please advise,
 
I am trying to add my unix server running solaris to the Backup Exec. on windows storage server 2003 R2 and just cant get connected. I have trotted off down many bunny trails so to say and have made no real headway to getting closer to uttilizing Backup Exec. to actually backup this server.

I have installed the license remote agent on the unix machine and have ensured that it is up and running.

Please advise me. I can ping the unix server from my windows server but can not connect or use the search app that came with Backup Exec.

Mark

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Dev T's picture
04
Mar
2010
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Hello, I believe that you

Hello,

I believe that you have install RALUS on the UNIX Server. Make sure that port 10000 is open on the UNIX box. Add the ROOT account in Backup Exec and access the box with the root account.

Its a best practice to have a "Support Contract" with Symantec...
 

mwarner4020's picture
04
Mar
2010
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Thank you for your switft

Thank you for your switft response, I will proceed with your suggestions and let you know.

Mark

Ken Putnam's picture
04
Mar
2010
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RE: can not connect to my unix server from Backup Exec

as well as verifying that the Remote Agent is running on the *nix machine, verify that the media server has a RALUS serial installed

If this response answers your concern, please mark it as a "solution"

mwarner4020's picture
05
Mar
2010
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Can you explain further how

Can you explain further how to verify (or install) that the media server has a "RALUS serial installed ?

Thank you for your response.

Mark

Ken Putnam's picture
05
Mar
2010
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perhaps I should have said

perhaps I should have said "license" rather than 'serial"

anyway, on the media server do

Help \ About \ License Information

If this response answers your concern, please mark it as a "solution"

mwarner4020's picture
05
Mar
2010
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I found only the following

I found only the following license information:

Backup Exec 8.x and 9.x agent for Unix  both installed and licensed

Nothing that actually stated RALUS.

This is Backup Exec 11d by the way.

Ken Putnam's picture
05
Mar
2010
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Sounds like you need to

Sounds like you need to purchase and install a v11 RALUS license, then

Have no idea where you can get a back level license other than one of the Auction sites, tho

If this response answers your concern, please mark it as a "solution"

mwarner4020's picture
06
Mar
2010
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Any idea what the difference

Any idea what the difference is between the agent for unix and a ralus license? I am not locating information on "RALUS License" in the manual?

Dev T's picture
07
Mar
2010
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Hello, RALUS meand Remote

Hello,

RALUS means Remote Agent for Linux/UNIX Servers.(RALUS).

Its a best practice to have a "Support Contract" with Symantec...
 

mwarner4020's picture
07
Mar
2010
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OK,  this may seem redundant

OK,  this may seem redundant and rudamentory,  but can you please list exactly what is required to be installed on the windows storage server 2003 R2 machine and the Sun/Solaris machine. please include active directory requirements and/or passwd/group requirements...wether or not the unix machine has to be put into a domain - NIS or other...I know that the windows storage server cannot be a domain controller so....

any help would be greatly appreciated

Mark

Dev T's picture
08
Mar
2010
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Hello, If you are installing

Hello,

If you are installing Backup Exec on Windows Stotage Server, you will require
1  : Base License : Backup Exec, RALUS License (No need to connect the UNIX machine in domain)
2  : Backup Exec account : Member of Domain Group and local admin on Storage Server
3  : UNIX ROOT password which we need to add in Backup Exec for Backing up UNIX Box.

Let me know if you have any queries

Its a best practice to have a "Support Contract" with Symantec...
 

Dev T's picture
10
Mar
2010
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Any news here?

Any news here?

Its a best practice to have a "Support Contract" with Symantec...
 

mwarner4020's picture
13
Mar
2010
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Sorry for the delayed

Sorry for the delayed response - got involved in other projects had to put this one on hold for a few days.
It appears i have a list of things out of place

I noticed that all of my windows servers are in a workgroup and not in a domain....

Also, these exerpts make me think I have several items I need to address...

...Unix and windows servers must be time synched by Master-client or both clients to a mstr.

...in order to add Unix into Act. Dir. it has to be added to the Act. Dir. in the domain controller.

Since windows storage server connot be a domain controller should I be looking at using one of the other servers running windows server instead of the windows storage server machine?

Should I not be looking at adding the unix to Act. Dir. ? it doesnt seem like this should be this involved to get the Backup Exec. to recognise the UNIX machine.

please advise

mark

Dev T's picture
13
Mar
2010
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Hello, I would recomend you

Hello,

I would recomend you to install Backup Exec on a Windows Machine (Server OR XP) which is connected in a Domain and not in a workgroup.

By the way...could you please let me know the version of backup exec...

Its a best practice to have a "Support Contract" with Symantec...
 

mwarner4020's picture
14
Mar
2010
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Thanks, I appreciate your

Thanks,

I appreciate your responses.

I am running Backup Exec. 11.d

I think running the Backup on one of the windows servers and simply using the Storage server as the destination for the backkups which actually has tape drives connected to it would be a move in the right direction.

Any advice on wether I need to put the Unix server into Active Dir. or use another method for connection/authentication...?

Thanks,

Mark

Dev T's picture
14
Mar
2010
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Hello, Backup Exec only

Hello,

Backup Exec only supports TAPE Drives connected Locally, I think you will have to install Backup Exec on the Stotage Server as the TAPe Drive is connected to the storage server.

About the Unix Bakcups: If you have the RALUS License for 11d (which Symantec has stopped shipping)
go to fileconnect.symantec.com --login and download RALUS for 11d.

Not needed to put the UNIX on Domain....just provide the root credentials to bakup exec and it will be taken care off...

Let me know how it goes...

Its a best practice to have a "Support Contract" with Symantec...
 

mwarner4020's picture
14
Mar
2010
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Thanks again I will get back

Thanks again I will get back with you when I can.

mark

mwarner4020's picture
14
Mar
2010
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Ok, I have verified that I

Ok,

I have verified that I have RALUS installed on the UNIX machine but I do not find that lisence on my windows machine.

Any way to get the lisence number off of the UNIX machine via cammand?

mark

mwarner4020's picture
17
Mar
2010
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Hello, So I have located the

Hello,

So I have located the file that has all of the backup exec discs and license info.

Please advise on how to get the ralus license info onto my windows storage server. Am I able to do that from the ralus disc? run it on the windows machine or the unix - (its already installed on the unix) ? 

thank you,

Mark

mwarner4020's picture
17
Mar
2010
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Actually its ok , I did get

Actually its ok ,

I did get the license info for ralus onto my windows server. Now I think I am down to creating a domain for the windows servers which are currently just in a workgroup and not a domain as well as placing the UNIX server in a domain.

Pleae advise,

mark

mwarner4020's picture
18
Mar
2010
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Dev T, Thank you so much for

Dev T,

Thank you so much for your help.

After installing the correct license onto the windows server I am able to backup my UNIX server.

The confusing thing for me was that someone had already installed Backup Exec .... for unix  but not the Remote agent for Linux or Unix Servers.....

Thanks again,

Mark