Hello
I have Symantec Endpoint Protection Small Bussiness Edition 12.1 installed in a server as console. I found a few error about some clients had not run scan in a few days, when I go to each client and I tried to manually run the scan I got the error "Another scan is in progress. Your scan will be queued if you want to continue with the scan.".
I was doing some research and said that stop or restart the Symantec Endpoint Protection Service but I can't, it's grayed out, no option to stop, restart or put manual.
Other solution that I found is kill the process: rtscan.exe but in the Task Manager, All users, this program is no running neither as process nor services.
I'm trying to prevent to restart this servers because they are on production all the time.
Any suggestion?
Thanks