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I can see the tape, erase and rename the tape, but I cannot write files to it during backup. Backup exec 12.5 on microsoft 08 server dell power edge t300

Updated: 21 May 2010 | 6 comments
Rocky J's picture
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This issue has been solved. See solution.

I Hope someone can help me.
I have a dell Poweredge server t300
Running Windows 2008 Server
12.5 Symantec Backup Exec.
This is also a new install on a new machine.

I can access the drive in renaming the tape, erasing the tape, retensioning the tape, but when I go to write to the tape I get errors. There is a service that I had to turn on in the server called Voltume Shadow Copy Service, it was off, I started the service and I recieved the same error, I put the service in Automatic and restarted the server from a shutdown, after reboot I checked the Volume Shadow copy Service to see if it was started  and it was. I tried to run the backup again and I got the same error, so far no online text has been able to resolve my Problem. basicaly my error is this : e000fec9 - A failure occurred accessing the Writer metadata.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Using Windows 2008 Server R2 Std

RUnning Symantic Backup Exec 12.5 Rev 2213

 

/html;charset=utf-8">

<PRE class=WW_INDENT>AOFO: Started for resource: "D:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

The snapshot provider used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

<A class=ERR_LNK href="http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml?EvtID=V-79-57344-65225" target=_blank clickable="true">V-79-57344-65225</A><A class=E name=0> - A failure occurred accessing the Writer metadata.

</A>

</PRE>

====================================================================================
Backup 00008Job History for Backup 00008
Expand AllCollapse All
Backup 00008
Job name            : Backup 00008Job type            : BackupJob status          : FailedJob log             : C:\Program Files\Symantec\Backup Exec\Data\BEX_SERVER_00030.xmlServer name         : SERVERSelection list name : Backup 00008Device name         : DAT72Target name         : DAT72Media set name      : Daily Media SetError category    : Resource ErrorsError             : e000fec9 - A failure occurred accessing the Writer metadata.
For additional information regarding this error refer to link V-79-57344-65225

            Job Summary Information
Byte count          : 0 bytesJob rate            : 0.00 MB/Min (Byte count of all backup sets divided by Elapsed time for all backup sets)Files               : 0Directories         : 0Skipped files       : 0Corrupt files       : 0Files in use        : 0Original start time : Thursday, November 19, 2009 1:37:47 PMJob started         : Thursday, November 19, 2009 1:47:46 PMJob ended           : Thursday, November 19, 2009 1:47:51 PMElapsed time        : 00:00:05

            Set Detail Information - Backup \\SERVER\D:
Set type               : BackupSet status             : CompletedSet description        : Resource name          : \\SERVER\D:Logon account          : AdministratorEncryption used        : NoneError                  : e000fec9 - A failure occurred accessing the Writer metadata.
Agent used                     : YesAdvanced Open File Option used : Microsoft Volume Shadow Copy Service (VSS)

Byte count             : 0 bytesRate                   : 0.00 MB/MinFiles                  : 0Directories            : 0Skipped files          : 0Corrupt files          : 0Files in use           : 0Start time             : Thursday, November 19, 2009 1:47:46 PMEnd time               : Thursday, November 19, 2009 1:47:51 PM
======================================================================================

Comments

Ben L.'s picture
19
Nov
2009
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Are you running 2008 or 2008

Are you running 2008 or 2008 R2? Your post lists both

If you are running 2008 R2, then you are not running in a supported configuration.

If this response answers your concern, please mark it as a "solution"

Rocky J's picture
19
Nov
2009
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Hi Ben, thanks for the

Hi Ben, thanks for the reply,
It is 2008 R2. does this mean that I cannot use the tape backup system?

Ben L.'s picture
19
Nov
2009
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Currently Backup Exec 12.5

Currently Backup Exec 12.5 only supports installing a remote agent on 2008 R2.  So at this time you won't be able to use the tape drive on the 2008 R2 system.

If this response answers your concern, please mark it as a "solution"

Rocky J's picture
19
Nov
2009
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What Flavor of 2008 server

What Flavor of 2008 server will it work with?

Ben L.'s picture
20
Nov
2009
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Here is a link to our

Here is a link to our Software Compatibility List, it has a list of all the supported versions of Windows.
ftp://exftpp.symantec.com/pub/support/products/Bac...

If this response answers your concern, please mark it as a "solution"

Rocky J's picture
20
Nov
2009
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Fixed with HotFix 331998

I contacted dell suport and thru a web x session they where able to resolve the problem. Semantics has a Hot fix named 331998.
The tape drive is working well now, thanks to everyone that helped me.

Sincerely
Rocky