Endpoint Protection

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  • 1.  I can’t see my clients from SEPM

    Posted Dec 02, 2009 07:21 PM
     
     I had around 15 clients in a unique group in SEPM, suddenly they disappeared from the list. The clients still have the SEP installed and they keep working normally, but they don’t receive the latest virus definitions from the server.
     
     I have uninstalled SEP in some clients and when I look for them in the SEPM I find them as Unmanaged Clients, but when I install the client software on them, they don’t appear in any group (not even in temporary group). I have no problems on my network (I ping the clients and they respond constantly).
     
     What can I do? Best regards…


  • 2.  RE: I can’t see my clients from SEPM
    Best Answer

    Posted Dec 02, 2009 10:28 PM
    Do u see a green dot on the Symnatec endpoint client (in system tray)
    missig green dot means the client is not connected to the manager and hence not able to take virus updates from the mangaer

    if windows firewall is enabled ,disabled that on clients and server,
    update the policy , the green dot should appear.

    check this discussion for more info
    http://news.support.veritas.com/connect/forums/endpoint-11-clients-not-getting-updates-or-showing-managment-console-after-install

    Temporary groups are only in earlier versions of SEPM.

    Upgrading to the latest version should fix all the issues.

    https://www-secure.symantec.com/connect/forums/sep-mr3-mr5#comment-3257571


  • 3.  RE: I can’t see my clients from SEPM

    Posted Dec 02, 2009 11:05 PM
    Try resetting the connection using the Sylink.xml. Here are the details:

    First export the Sylink.xml from the group you want your clients to report to initially.
    1. Click the Clients tab in the SEPM and select the group you want. Right click on it and select Export Communication Settings.
    2. Click browse, select a convenient location and name the file "Sylink.xml".
    3. Click Export.
    4. Get the SylinkDrop.exe tool out of Tools\NoSupport\Sylinkdrop on CD2 of the SEP 11 install media set.
    5. Using your management software (Tivoli, SMS, Altiris, etc) you will script it to drop the SylinkDrop.exe and the Sylink.xml to C:\Sylink (or whatever directory you choose) and run the Sylinkdrop.exe.
    Note: See the Sylinkdrop readme for argument info. You will use an argument list like: Sylinkdrop.exe -silent C:\Sylink\Sylink.xml

    Hope this helps,
    Grant


  • 4.  RE: I can’t see my clients from SEPM

    Posted Dec 10, 2009 06:44 PM
    Migrating to RU5 version in SEPM was enough; once we updated the version the clients started reporting to the manager (they appeared in the specified group).  I didn’t try resetting the connection since upgrading was attractive to us… thank you so much…  


  • 5.  RE: I can’t see my clients from SEPM

    Posted Dec 10, 2009 09:35 PM
    Good to hear that :) issue is resolved.