Video Screencast Help

I can't login in SEPM; service starts then stops.

Created: 19 Apr 2013 | 21 comments

Hi, when I try login to the SEPM, I recive the error:

"Failed to connect to the server.

Make sure that the server is running and your session has not timed out.

You can reach the server but cannot log on, make sure that you provided the correct parameters.

If you are experiencing network issues, contact your system administrator."

When I start the service Symantec Endpoint Protection Manager, after few seconds stops.

catalina.out

19/04/2013 04:53:48 PM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading product data...
19/04/2013 04:53:48 PM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading user data...
19/04/2013 04:53:48 PM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading portal settings...
19/04/2013 04:53:48 PM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Portal is initialized and running...
19/04/2013 04:53:49 PM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
INFO: Fri Apr 19 16:53:49 CDT 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
19/04/2013 04:53:49 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
19/04/2013 04:53:49 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
19/04/2013 04:53:49 PM org.apache.catalina.core.ApplicationContext log
INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@22b8e6
[TraceMgr] Opening log file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
19/04/2013 04:53:50 PM org.apache.catalina.core.ApplicationContext log
INFO: Forced shutdown monitor initialized
Protecting dada/output/agent folder with ACLs ...
Missing property: scm.db.datasource.
Server is not configured correctly, please run Server Configuration Assistant!
 

scm-server-0.log

 
2013-04-02 08:19:52.440 THREAD 44283 GRAVE: DomainId: null
SiteId: 099455DE0A02E9A80191EC17CE598DA6
ServerId: 263025550A02E9A801DC3DFB83EB4DDB
SystemEventId: 1281
EventDesc: Error inesperado de servidor.
MessageId: 1
ErrorCode: 268500992
java.lang.NullPointerException
at java.lang.StringBuffer.<init>(StringBuffer.java:103)
at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:155)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.doMail(SecurityAlertNotifyTask.java:3835)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.doDatabaseDownMail(SecurityAlertNotifyTask.java:3664)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:428)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.server.util.ServerException: Error inesperado de servidor.
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:370)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:178)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.doMail(SecurityAlertNotifyTask.java:3835)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.doDatabaseDownMail(SecurityAlertNotifyTask.java:3664)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:428)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.lang.NullPointerException
at java.lang.StringBuffer.<init>(StringBuffer.java:103)
at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:155)
... 6 more
2013-04-02 08:19:55.451 THREAD 44283 GRAVE: SEM: Connect to database failed
java.sql.SQLException: SEM: Connect to database failed
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:471)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
at java.util.logging.Logger.log(Logger.java:478)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:372)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
at com.sygate.scm.server.task.notification.EmailHelper.doMail(EmailHelper.java:178)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.doMail(SecurityAlertNotifyTask.java:3835)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.doDatabaseDownMail(SecurityAlertNotifyTask.java:3664)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:428)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.lang.NullPointerException
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:434)
... 12 more
2013-04-02 08:19:55.451 THREAD 44283 GRAVE: Error inesperado de servidor. in: com.sygate.scm.server.task.SecurityAlertNotifyTask
com.sygate.scm.server.metadata.MetadataException: 
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:925)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:891)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:931)
at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:957)
at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:250)
at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:362)
at com.sygate.scm.server.configmanager.ConfigManagerCache.getTopLevelObject(ConfigManagerCache.java:275)
at com.sygate.scm.server.configmanager.ReadonlyConfigManager.getTopLevelObject(ReadonlyConfigManager.java:24)
at com.sygate.scm.server.configmanager.ConfigManager.getSemLocalSettings(ConfigManager.java:2689)
at com.sygate.scm.server.task.ScheduledReportingHelper.isReportingServer(ScheduledReportingHelper.java:211)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:408)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1181)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:923)
... 13 more
com.sygate.scm.server.util.ServerException: Error inesperado de servidor.
at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:379)
at com.sygate.scm.server.configmanager.ConfigManagerCache.getTopLevelObject(ConfigManagerCache.java:275)
at com.sygate.scm.server.configmanager.ReadonlyConfigManager.getTopLevelObject(ReadonlyConfigManager.java:24)
at com.sygate.scm.server.configmanager.ConfigManager.getSemLocalSettings(ConfigManager.java:2689)
at com.sygate.scm.server.task.ScheduledReportingHelper.isReportingServer(ScheduledReportingHelper.java:211)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:408)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.sygate.scm.server.metadata.MetadataException: 
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:925)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:891)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:931)
at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:957)
at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:250)
at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:362)
... 8 more
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1181)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:923)
... 13 more
2013-04-02 08:19:56.450 THREAD 44284 GRAVE: 
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1181)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:923)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:891)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:167)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:2001)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:358)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--IISCacheTask status(1-IDLE;2-RUNNING)1
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--IISCacheTask instances= 110010
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--ConsoleServlet-GetAgentPolicyFiles status(1-IDLE;2-RUNNING)1
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--ConsoleServlet-GetAgentPolicyFiles instances= 2
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--ConsoleServlet-GetScmProperties status(1-IDLE;2-RUNNING)1
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--ConsoleServlet-GetScmProperties instances= 18
2013-04-02 08:19:56.450 THREAD 44284 INFO: Task--AgentOnlineStatusTask status(1-IDLE;2-RUNNING)1
2013-04-02 10:26:33.182 THREAD 44295 FINA: unlockProcessState Done for 
2013-04-02 10:26:34.820 THREAD 44283 GRAVE: 
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1181)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:923)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:891)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:931)
at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:957)
at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:250)
at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:362)
at com.sygate.scm.server.configmanager.ConfigManagerCache.getTopLevelObject(ConfigManagerCache.java:275)
at com.sygate.scm.server.configmanager.ReadonlyConfigManager.getTopLevelObject(ReadonlyConfigManager.java:24)
at com.sygate.scm.server.configmanager.ConfigManager.getSemLocalSettings(ConfigManager.java:2689)
at com.sygate.scm.server.task.ScheduledReportingHelper.isReportingServer(ScheduledReportingHelper.java:211)
at com.sygate.scm.server.task.SecurityAlertNotifyTask.execute(SecurityAlertNotifyTask.java:408)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2013-04-02 10:26:43.899 THREAD 44298 GRAVE: 
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1181)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:923)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:891)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:931)
at com.sygate.scm.server.db.util.DbHelper.getInstance(DbHelper.java:84)
at com.sygate.scm.server.db.util.DbHelper.getInstance(DbHelper.java:78)
at com.sygate.scm.server.task.AgentLogCollector.execute(AgentLogCollector.java:78)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2013-04-02 10:26:43.899 THREAD 44298 GRAVE: 
com.sygate.scm.server.metadata.MetadataException: 
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:925)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:891)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:931)
at com.sygate.scm.server.db.util.DbHelper.getInstance(DbHelper.java:84)
at com.sygate.scm.server.db.util.DbHelper.getInstance(DbHelper.java:78)
at com.sygate.scm.server.task.AgentLogCollector.execute(AgentLogCollector.java:78)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1181)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:923)
... 8 more
2013-04-02 10:26:43.899 THREAD 44298 GRAVE: Unknown Exception in: com.sygate.scm.server.task.AgentAVLogCollector
java.lang.NullPointerException
2013-04-02 10:26:43.899 THREAD 44298 GRAVE: DomainId: null
SiteId: 099455DE0A02E9A80191EC17CE598DA6
ServerId: 263025550A02E9A801DC3DFB83EB4DDB
SystemEventId: 1281
EventDesc: Error inesperado de servidor.
MessageId: 1
ErrorCode: 268500992
java.lang.NullPointerException
com.sygate.scm.server.util.ServerException: Error inesperado de servidor.
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:370)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:24)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.lang.NullPointerException
 
 
Operating Systems:

Comments 21 CommentsJump to latest comment

Brɨan's picture

What's the exact version of SEPM?

Did you try restarting the SEPM service? or reboot the SEPM if you can and try again.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

faraon's picture

version: 12.1.1101.401, RU1 MP1

When I start the service Symantec Endpoint Protection Manager, after few seconds stops.

W007's picture
Hello,
 
How many disk space are available ?
 
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
 
ServerId: 263025550A02E9A801DC3DFB83EB4DDB
SystemEventId: 1281
EventDesc: Error inesperado de servidor.
MessageId: 1
ErrorCode: 268500992
java.lang.NullPointerException
com.sygate.scm.server.util.ServerException: Error inesperado de servidor
 
 
sem5.log may be corrupted.
 
Try to follow the steps from Article: http://www.symantec.com/docs/TECH178718

If the procedure above does not work, perform a disaster recovery:

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Rafeeq's picture

Follow this step

Solution

1. Browse to conf.properties by navigating through

%Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties
2. Edit Conf.properties
3. Add scm.db.datasource= jdbc/metadatabase at the last line (There will be a space after the equal sign)
4. Save the file

Execute Management Configuration Wizard.

Once the Management Configuration is complete. Symantec Endpoint Manager services would be started and you should be able to login to SEPM console.




 


faraon's picture

IIf I execute Management Configuration Wizard, will I lose all the policies I did, and clients?

faraon's picture

I did it, but not work

The service: Symantec Endpoint Protection Manager, after few seconds stops

Jwelina's picture

hello,

Checked these articles

Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

http://www.symantec.com/docs/TECH102415

http://www.symantec.com/docs/TECH96006

Ambesh_444's picture

Hi,

Agreed with rafeeq,

Please try with below article.

http://www.symantec.com/business/support/index?page=content&id=TECH178718&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D13664304598984b50164014ZDrROj213W981R4VQ7CP6BnaIeA

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Chetan Savade's picture

Hi,

Could you please update with the following info.

1) SEPM version details

2) SEPM installed machine details

3) Tried to repair the SEPM through add/remove programs?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

faraon's picture

1) version: 12.1.1101.401, RU1 MP1

2) windows server 2007 service pack 2, 64 bits

3) I have not tried

Chetan Savade's picture

Hi,

Could you please confirm it's Windows 7 or Windows server 2008?

Please try to repair the SEPM as well.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

What version of SEP are you running?

What database are you using? Is that SQL database?

As per the logs above, we see the below Error:

... 8 more
2013-04-02 10:26:43.899 THREAD 44298 GRAVE: Unknown Exception in: com.sygate.scm.server.task.AgentAVLogCollector
java.lang.NullPointerException
2013-04-02 10:26:43.899 THREAD 44298 GRAVE: DomainId: null
SiteId: 099455DE0A02E9A80191EC17CE598DA6
ServerId: 263025550A02E9A801DC3DFB83EB4DDB
SystemEventId: 1281
EventDesc: Error inesperado de servidor.
MessageId: 1
ErrorCode: 268500992
java.lang.NullPointerException
 
 
In case of SQL Database, 
  • Confirm when the password for sem5 user was changed, “sem5” database was selected from “Default database”.DBPass.PNG
  • From the SQL Server, open SQL Server 2005 Surface Area Configuration
  • Click ok “Surface Area Configuration for Services and Connections”
  • Set to Local and remote connections to “Using both TCP/IP and named pipes” and click OK
  • [Note: This may prompt to restart the Server]
  • Turn off the SQL Server Browser service
  • Management Server Configuration will be completed for the new password for sem5 user with SQL authentication. 

I would also suggest you to follow the steps provided in the Article below:

Error when logging to Symantec Endpoint Protection Manager: "Failed to connect to server". Unable to start the embedded database service.

http://www.symantec.com/docs/TECH134782

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SameerU's picture

Hi

Repair the SEPM and run Managment Server Wizard

Regards