Endpoint Protection Small Business Edition

i cant open my office file( doc,exel etc)...when i try to open it, file extension has been changed automatically.

all my important file has been corrupted. i give you the sample of some file.

please give me appropriate solution.

i gave you the corrupted file sample

This is cryptolocker. If You have old backup you can restore backup.otherwise you have lost are files.

what specific reason to corrupt such doc. file even though symantec protection is on?????

i want clear solution

can symantec protect me from cryptolocker????

You can submit suspect file symantec support See mick2009 articles Symantec Insider Tip: Successful Submissions! https://www-secure.symantec.com/connect/articles/symantec-insider-tip-successful-submissions

May be this is new versions of ransomwar,you need to submit file symantec support

from last 1 weak i have submitted 3 cases to symantec but they didnt reply anything....

i m just shocked with that type of support 

Did you submit a sample to them? What version of SEP are you running? Do you have the IPS, firewall, SONAR, and download insight enabled?

Yes, but what components do you have enabled? The full suite? not just AV?

This report shows SEP is not even installed?? What's going on is it installed or not?

This could be problem with file association. Can give a try by running the exe association fix.

i have submitted my corrupted file and symmantec replied me, they couldnt give appropriate solution to get ride of it. i m in critical condition since last 1 month.all my files(doc,excel) were corrupted by cryptolocker.

but SEP 12.1.5 cant protect me from such viruses. if u can give me update solution i will be glad.

BRIAN

Is SEP even installed? The file you attached shows it is not. Again, what components are you running? I hope in addition to AV, IPS, firewall, SONAR,and download insight?

Hi asif00777,

The diagnostic you attached shows that there was no Symantec product installed on the computer.  Please install a security suite with AV, IPS and all other components to prevent future infections!

If you have a case number, feel free to PM it to me. I will have a quick look.

It sounds like you have been hit by a cryptolocker. Here are a few articles that may help:

 

Recovering Ransomlocked Files Using Built-In Windows Tools

https://www-secure.symantec.com/connect/articles/recovering-ransomlocked-files-using-built-windows-tools

 

Ransomcrypt: A Thriving Menace (aka Cryptolocker: A Thriving Menace)

https://www-secure.symantec.com/connect/blogs/ransomcrypt-thriving-menace    

 

Cryptolocker Q&A: Menace of the Year

https://www-secure.symantec.com/connect/blogs/cryptolocker-qa-menace-year    

 

First Response to: Cryptolocker \ Ransomcrypt\ Encryptor

https://www-secure.symantec.com/connect/articles/first-response-cryptolocker-ransomcrypt-encryptor

 

The Day After: Necessary Steps after a Virus Outbreak

https://www-secure.symantec.com/connect/articles/day-after-necessary-steps-after-virus-outbreak

 

Support Perspective: CTB-Locker and other forms of Crypto malware
https://www-secure.symantec.com/connect/blogs/support-perspective-ctb-locker-and-other-forms-crypto-malware

 

With thanks and best regards,

Mick