File Share Encryption

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  • 1.  I deleted a Internal User on our PGP Universal Server by accident

    Posted Jul 24, 2012 12:43 PM

    How do I get them back?

    We've tried importing the user, that fails...

     

    Any help is appreciated!!



  • 2.  RE: I deleted a Internal User on our PGP Universal Server by accident

    Posted Jul 25, 2012 02:03 PM

    You could have the user re-enroll. Assuming there is nothing wrong with their PGP Desktop they should be able to recover their WDRT and keys.



  • 3.  RE: I deleted a Internal User on our PGP Universal Server by accident

    Posted Jul 26, 2012 12:16 PM

    How would they do that?

     

    Apologies, if this is documented somewhere I'm happy to read it, I just haven't been able to FIND it..

     

     



  • 4.  RE: I deleted a Internal User on our PGP Universal Server by accident

    Posted Jul 26, 2012 12:26 PM

    OK, found the process to re-enroll here:  https://www-secure.symantec.com/connect/forums/how-re-enroll-windows-clients

    Did that but it did not re-add the user to the PGP Universal Server.   It hasn't added the PGP Corporation folder to the user/AppData/Roaming folder yet either.. 

    Appreciate the input both past and future.  :)

     



  • 5.  RE: I deleted a Internal User on our PGP Universal Server by accident

    Posted Dec 24, 2012 07:25 AM

    Don't know if this is best practise but works for me.

     

    On XP I re-enroll manually if the tool doesn't seem to be doing it.

    Some of these are hidden folders.  Go to Tools, Folder Options, View and Show hidden files

     

    Stop the pgptray and go to

    c:\documents and settings\username\application data

    Get rid of pgp corporation folder

    c:\documents and settings\username\local settings

    Get rid of pgp corporation folder

    And in My Docs

    Get rid of PGP

     

    Remove them from the User Access part of PGP Desktop.

    Reboot and login with another PGP user setup with access on that laptop.

    Then readd the user and it should re-enroll them when they login.

    See if they then get added.  If not might need to call Symantec.

     

    What version are you using?  I know this happened on our older version and we had a consultant in to do the upgrade.  And he sorted out the issue with the user not being readded when we had the same issue.