Endpoint Protection Small Business Edition

Sep12.1 on SBS 2008 standard install configurations and policies. The clients seem to be saying Live Update is skipped due to something to do with the manager. On the Manager if I look at the LiveUpdate status the little panel says:

Last Live Update Thursaday 17th May 2012 (3 DAYS AGO!)

Next Live Update: Thursday 10 May 2012 (IN THE PAST!)

I try to look for Logs but there are no links to click to find them in the Manager.

Can someone help me get this product working sensibly? Thanks.

try updating manager using JDB and monitor

How to update definitions for Symantec Endpoint Protection Manager using a JDB file
http://symantec.com/docs/TECH102607
 

I have followed the instructions but I do not have a .jdb file. The only file I downloaded for 64bit was 20120520-009-v5i64.exe. I copied this to the requested folder under x86 (not as suggested in the instructions to "Program Files" where folder "Symantec" does not exist). I looked for the numbered folder but was not as instructed (ending in BBAA-6D515D3855E2 but is BBAA-6D515D385869). There are folders present but are called 120508035, 120509002, 120509020.

Please advise furthe about this being the correct file download and operation as I do not have a .jdb file.

exe updates SEP clients, it will not update SEPM.

Well, I a rather confused. I downloaded the jdb file and it is sitting in the required folder for the last 1/2 hour. The required folder under the Program Files is not created. If I try a manual update for SEPM it says there is an update already in progress.

If I look at the daily update status bot the server and clients are reported as out of date. That's even though the Home page of SEPM say all is good. As far as I can see SEPM should update clients every 4 hours.

Confused to say the least.

Advice appreciated?

i suggest to open the support case.

does restarting the SEPM service and dropping the jdb file updates SEPM?

In the folder ...\Symantec\SEPM\data\incoming\ there is an error file called vd396809.jdb.err. What is this?

Not sure how to raise a support case. SEP 12 is becoming more of a trial than SEp11 was!

I ran the Configuration wizard and restarted SEPM. On the Home page Security Status is GOOD and if I view details I no lomger have any warnings (every thing is green). Am I good to go now?

.err file mean the SEPM is unable to process the defiition.

to open a support case call up tech support center

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873