has it been changed or forgotten after initial setup?

use blank password and check if not run the server configuration !

Disclaimer: Only do this at your own risk and only if you have database knowledge (MS SQL).

Easiest way is to do this manually without the risk of a script running wild:

1. Open MS SQL Server Manager (Express is OK too)

2. Log in (to the scsp database either locally or the backend machine) as scspdba (you likely wont have that) or the entire DB's SA account

3. Navigate to Databases -> SCSPDB -> Tables -> dbo.USR -> right click -> open table

4. RID 2 column USERNAME -> symadmin the PWD column has the hashed password. Remove this string. Wait for the change to commit to the DB or file -> save all -> close

5. Log back into the SCSP console with just the symadmin *username, you will be auto prompted to reset. Perform this as fast as you can to protect your environment.

Knowing this process for individuals who know MSSQL is ok unless support would like this removed. If an unauthorized person has SA credentials to your SCSPDB then there are larger enterprise security issues occurring.

update dbo.USR set PWD = ' ' where USERNAME = 'symadmin'