Endpoint Protection

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  • 1.  I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 04:33 PM

     

    Before I get an error: could not connect to the database.
    then I restart the services and now I get a message: Could not connect to the server.
     

    The file catalina.out

     
    6/02/2013 06:05:57 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading product data...
    6/02/2013 06:05:57 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading user data...
    6/02/2013 06:05:57 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading portal settings...
    6/02/2013 06:05:57 PM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Portal is initialized and running...
    6/02/2013 06:05:58 PM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
    INFO: Wed Feb 06 18:05:58 CST 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
    6/02/2013 06:05:58 PM org.apache.catalina.core.ApplicationContext log
    INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
    6/02/2013 06:05:58 PM org.apache.catalina.core.ApplicationContext log
    INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
    6/02/2013 06:05:58 PM org.apache.catalina.core.ApplicationContext log
    INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@104fdf
    [TraceMgr] Opening log file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    6/02/2013 06:05:59 PM org.apache.catalina.core.ApplicationContext log
    INFO: Forced shutdown monitor initialized
    Protecting dada/output/agent folder with ACLs ...
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Inside startup service Init
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
     
     

    The file scm-server-0.log 

     
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: ================== Server Environment ===================
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: os.name = Windows Server 2008
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: os.version = 6.0
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: os.arch = x86
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: java.version = 1.6.0_31
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: java.vendor = Sun Microsystems Inc.
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: java.vm.name = Java HotSpot(TM) Server VM
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: java.vm.version = 20.6-b01
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: java.user = null
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: user.language = es
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: user.country = MX
    2013-02-06 18:06:04.197 THREAD 1 GRAVE: scm.server.version = 12.1.1101.401
    2013-02-06 18:07:02.183 THREAD 1 GRAVE: 
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:525)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:422)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:407)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:397)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2594)
    at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2551)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
    at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
    at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
    ... 35 more
    2013-02-06 18:07:02.183 THREAD 1 GRAVE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    2013-02-06 18:07:02.214 THREAD 1 GRAVE: DomainId: null
    SiteId: null
    ServerId: 263025550A02E9A801DC3DFB83EB4DDB
    SystemEventId: 1281
    EventDesc: Error inesperado de servidor.
    MessageId: 1
    ErrorCode: 268500992
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    com.sygate.scm.server.util.ServerException: Error inesperado de servidor.
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:370)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    ... 26 more
    2013-02-06 18:07:05.287 THREAD 1 GRAVE: SEM: Connect to database failed
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:471)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
    at java.util.logging.Logger.log(Logger.java:478)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:372)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:339)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.lang.NullPointerException
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:426)
    ... 32 more
     

     



  • 2.  RE: I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 05:00 PM

    Hello,

    Here's what's going on. The SEPM service isn't able to connect to the database.

    2013-02-06 18:07:05.287 THREAD 1 GRAVE: SEM: Connect to database failed
    java.sql.SQLException: SEM: Connect to database failed
     
    Are you using a Microsoft SQL backend or the Embedded Database?
     
    James


  • 3.  RE: I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 05:23 PM

     

    Thanks for the reply James.
    I guess I'm using Microsoft SQL backend
    Because when running Symantec Endpoint Protection Support Tool I get: The Symantec Embedded Database service is running.


  • 4.  RE: I get an error: can not connect to the server in Endpoint Protection Manager
    Best Answer

    Posted Feb 07, 2013 05:36 PM

    Do you have a service on the server called Symantec Embedded Database? If so, you're using our embedded database.

    If you do have this service, what is its Start Type and Status?

    James



  • 5.  RE: I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 06:19 PM

    Start Type: Automatic

    Status: .........



  • 6.  RE: I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 06:24 PM

    The status is blank? Can you include a screenshot?



  • 7.  RE: I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 07:12 PM

     

    I didn't realize that the service was not started.
     
    I started the service and it works.
     
    thanks.


  • 8.  RE: I get an error: can not connect to the server in Endpoint Protection Manager

    Posted Feb 07, 2013 07:18 PM

    Gotcha. Glad we got it sorted out.

    Have a nice day.

    James