Symantec Management Platform (Notification Server)

 View Only
  • 1.  I have CMS 7.2 SP1 with MP1

    Posted Dec 21, 2012 01:32 PM

    I have CMS 7.2 SP1 with MP1 and am experiencing the same issue.  Reinstalling the agent does not resolve the issue.  The agent works fine for about 48 hours, then the issue recurs.  It also stops responding and starts throwing errors in the log about failure to install plugins as well as tasks sent to the computer time out. 

    Contacting our support folks to see what's up.  If I find a resolution I can share I will.



  • 2.  RE: I have CMS 7.2 SP1 with MP1

    Posted Dec 21, 2012 01:34 PM

    Original thread described by poster: https://www-secure.symantec.com/connect/forums/altruis-and-symantec-management-agent-fail-open

     

    On one of the computers where you are unable to start the Symantec Management Agent, what errors appear in the logs?  Screenshots or exact text are helpful.

    Is this some agents or all of them?



  • 3.  RE: I have CMS 7.2 SP1 with MP1

    Posted Dec 29, 2012 01:45 PM

    Is there a common operating system this is happening on?



  • 4.  RE: I have CMS 7.2 SP1 with MP1

    Posted Dec 31, 2012 09:13 AM
      |   view attached

    The OS is Windows 7, 32-bit.  Logs attached.  The missing time is the agent unresponsive.  I restarted the computer this morning and it ran an inventory, then froze up after receiving the AMT hello message.  The UI won't display, and the service throws an unresponsive error when attempting to restart the service.

    Attachment(s)

    zip
    AgentLogs.zip   92 KB 1 version