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I have CMS 7.2 SP1 with MP1

Created: 21 Dec 2012 | 3 comments

I have CMS 7.2 SP1 with MP1 and am experiencing the same issue.  Reinstalling the agent does not resolve the issue.  The agent works fine for about 48 hours, then the issue recurs.  It also stops responding and starts throwing errors in the log about failure to install plugins as well as tasks sent to the computer time out. 

Contacting our support folks to see what's up.  If I find a resolution I can share I will.

Comments 3 CommentsJump to latest comment

mclemson's picture

Original thread described by poster: https://www-secure.symantec.com/connect/forums/altruis-and-symantec-management-agent-fail-open

 

On one of the computers where you are unable to start the Symantec Management Agent, what errors appear in the logs?  Screenshots or exact text are helpful.

Is this some agents or all of them?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Andrew Bosch's picture

Is there a common operating system this is happening on?

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Sr. Principal SQA Engineer
Symantec

Douglas.Dunphy's picture

The OS is Windows 7, 32-bit.  Logs attached.  The missing time is the agent unresponsive.  I restarted the computer this morning and it ran an inventory, then froze up after receiving the AMT hello message.  The UI won't display, and the service throws an unresponsive error when attempting to restart the service.

AttachmentSize
AgentLogs.zip 92.96 KB