Endpoint Protection

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  • 1.  I need a PIN for the SERT tool

    Posted Aug 09, 2013 12:18 PM

    Hello - I am trying to use the SERT cd to trace some threats we are having and need to have PIN to use the SERT CD.  How do I get the PIN number?

     

    thanks

     

    Solo



  • 2.  RE: I need a PIN for the SERT tool

    Posted Aug 09, 2013 12:19 PM

    You need to contact support for the PIN. This is by design.

    Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

    Article:TECH159200  |  Created: 2011-04-30  |  Updated: 2012-11-02  |  Article URL http://www.symantec.com/docs/TECH159200

     



  • 3.  RE: I need a PIN for the SERT tool
    Best Answer

    Trusted Advisor
    Posted Aug 09, 2013 12:24 PM

    Hello,

    Check this Article:

    Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

    http://www.symantec.com/docs/TECH159200

    Create a case with with Symantec Technical Support Team.

    How to create a new case in MySupport

    http://www.symantec.com/docs/TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!