ServiceDesk

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  • 1.  I need to translate a window

    Posted Feb 18, 2013 10:00 AM
      |   view attached

    Hi everybody

    I'm translating the Servicedesk 7.1 of the company and I don't found the window of tickets (See the attachment)

    Anybody knows what's the name of this window in the Workflow and what's the name of the form that i need to edit?

    Regards,

    Bruno Bacelar



  • 2.  RE: I need to translate a window

    Posted Feb 18, 2013 10:23 AM
      |   view attached

    This is the option

    "Admin"  - "Portal" - "Manage Pages"

     

    Jorge Fernandez



  • 3.  RE: I need to translate a window

    Posted Feb 18, 2013 11:17 AM

    Yes, is correct, but you know where can I edit the "Smart Tasks" in the menu "My Actions" for exemple?

    I want to translate that menu (See attachment):

    Bruno Costa

      



  • 4.  RE: I need to translate a window

    Posted Feb 18, 2013 12:00 PM

    Hi everybody

    I found a way. I went in "Admin/Data/Process Type Actions" and translate the text

     

    Tks for all

    Bruno Bacelar



  • 5.  RE: I need to translate a window

    Posted Feb 18, 2013 01:08 PM

    I need to find a mean to edit the text of Smart Tasks yet (in red).

    Anybody knows?

     

    Bruno Bacelar



  • 6.  RE: I need to translate a window
    Best Answer

    Posted Feb 18, 2013 01:25 PM
      |   view attached

    This option you need to traslate in the Workflow Designer

    atte. Jorge Fernandez



  • 7.  RE: I need to translate a window

    Posted Feb 18, 2013 01:38 PM

    You know if I will have problems, if I change the text? For example: Change "Reassign" for "Capturar chamado" (in portuguese)?



  • 8.  RE: I need to translate a window

    Posted Feb 18, 2013 01:50 PM

    If you change these options in an environment with real tickets these tickets would not change existing names just to stay in the new tickets, the problem as the old these tickets kept the name when opened will not throw you find and error "Task not Found" or something


    What I recommend is that you make these changes it in a new environment, you may need to make some changes when I change the data fails reallocating ticket and I modify another part of the flow

    There are other ways to repair these old tickets if have got here but it is a bit cumbersome

     

    My ingles no es de lo mejor jajaja, pero para explicarte mejor lo dejo en español, si tu cambias estas opciones en un ambiente con tickets reales estos tickets ya existentes no cambiarian los nombres solo se quedaran en los nuevos tickets, el problema como los antiguos tickets mantienen el nombre estos al momento de abrirlos no lo va a encontrar y te arrojara error "Task Not Found" o algo parecido

    Lo que te recomendaria es que estas modificaciones lo realices en un ambiente nuevo, puede que tengas que realizar algunas cambios por que yo cuando cambio estos datos la reasignacion de ticket falla y debo modificar otra parte del flujo

    Existen otras formas de reparar estos tickets antiguos si los llegaras a tener pero es un poco engorroso



  • 9.  RE: I need to translate a window

    Posted Feb 18, 2013 02:52 PM

    I understand!

    Thanks for your help.

    Muchas Gracias!