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I need to translate a window

Created: 18 Feb 2013 • Updated: 18 Feb 2013 | 8 comments
brunoyep's picture
This issue has been solved. See solution.

Hi everybody

I'm translating the Servicedesk 7.1 of the company and I don't found the window of tickets (See the attachment)

Anybody knows what's the name of this window in the Workflow and what's the name of the form that i need to edit?

Regards,

Bruno Bacelar

Comments 8 CommentsJump to latest comment

Jorge Fernandez's picture

This is the option

"Admin"  - "Portal" - "Manage Pages"

Jorge Fernandez

admin_Pages.jpg
brunoyep's picture

Yes, is correct, but you know where can I edit the "Smart Tasks" in the menu "My Actions" for exemple?

I want to translate that menu (See attachment):

Bruno Costa

Bruno Bacelar

brunoyep's picture

Hi everybody

I found a way. I went in "Admin/Data/Process Type Actions" and translate the text

Tks for all

Bruno Bacelar

Bruno Bacelar

brunoyep's picture

I need to find a mean to edit the text of Smart Tasks yet (in red).

Anybody knows?

Bruno Bacelar

Bruno Bacelar

Jorge Fernandez's picture

This option you need to traslate in the Workflow Designer

atte. Jorge Fernandez

Traslate_Incident_Management.jpg
SOLUTION
brunoyep's picture

You know if I will have problems, if I change the text? For example: Change "Reassign" for "Capturar chamado" (in portuguese)?

Bruno Bacelar

Jorge Fernandez's picture

If you change these options in an environment with real tickets these tickets would not change existing names just to stay in the new tickets, the problem as the old these tickets kept the name when opened will not throw you find and error "Task not Found" or something

What I recommend is that you make these changes it in a new environment, you may need to make some changes when I change the data fails reallocating ticket and I modify another part of the flow

There are other ways to repair these old tickets if have got here but it is a bit cumbersome

My ingles no es de lo mejor jajaja, pero para explicarte mejor lo dejo en español, si tu cambias estas opciones en un ambiente con tickets reales estos tickets ya existentes no cambiarian los nombres solo se quedaran en los nuevos tickets, el problema como los antiguos tickets mantienen el nombre estos al momento de abrirlos no lo va a encontrar y te arrojara error "Task Not Found" o algo parecido

Lo que te recomendaria es que estas modificaciones lo realices en un ambiente nuevo, puede que tengas que realizar algunas cambios por que yo cuando cambio estos datos la reasignacion de ticket falla y debo modificar otra parte del flujo

Existen otras formas de reparar estos tickets antiguos si los llegaras a tener pero es un poco engorroso

brunoyep's picture

I understand!

Thanks for your help.

Muchas Gracias!

Bruno Bacelar