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I pushed SEP 12 to two Win XP, they refuse to communicate with SEPM

Created: 20 Dec 2012 • Updated: 21 Dec 2012 | 4 comments
This issue has been solved. See solution.

This thread is an offshoot of

 

https://www-secure.symantec.com/connect/forums/unable-push-sep-12-package-win-xp-7-computers

 

I have a test SEPM server running SEP 12 (Version 12.1.2015.2015).

I have two test Windows XP workstations that were previously running SEP 11 RU7 and were checking into another test SEPM server running SEP 11 RU7

Yesterday I was able to remotely deploy SEP 12 installation package to these two Windows XP workstations. I decided to check how things are this morning

1. When I check the SEPM server running SEP 12, these two workstations do not appear

2. When I check the SEPM server running SEP 11 RU7, these two workstations no longer have a green dot, but they still appear

3. When I check the SEP clients on the workstations themselves, they have been upgraded to SEP 12 ~~~BUT~~~ status says offline

 

When I remotely deploy SEP 12, I expect that these two workstations will (1) upgrade to SEP 12 and (2) check into SEPM 12 console.

How to make it such that when I remotely push SEP 12 to workstations, they upgrade AND check into the SEPM 12 console.

 

Help!!!

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_Brian's picture

When you created the package from the new SEPM to be deployed did you check the following?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
RSASKA's picture

Ok Brian I tried what you said, will let you know how it works

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

RSASKA's picture

Ok Brian, now I was able to push to the two Windows XP workstations.

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.