Endpoint Protection Small Business Edition

 View Only
  • 1.  I want to delete virus xtbl

    Posted Jul 28, 2016 11:31 PM

    Hi everone,

    My computer have a virus "xtbl". I want to SEP (SBE) remove it. What should you do ?

    b45e3035-76fa-42be-9705-7f0cbecfc6d8.png

     

    Thank all!



  • 2.  RE: I want to delete virus xtbl

    Posted Jul 28, 2016 11:35 PM
    Have you run a full scan on the machine?


  • 3.  RE: I want to delete virus xtbl

    Posted Jul 29, 2016 12:07 AM

    Hi Brian,

    No. My server use Kaspersky. I change symantec this year. I want to know symantec can remove this virus?

    Thank



  • 4.  RE: I want to delete virus xtbl

    Posted Jul 29, 2016 08:00 AM

    Hi evilttk,

    You have been hit with ransomware, unfortunately.  There is no security product which can decrypt your files- they must be restored from a known-good backup.   

    Here is an intro to Ransomware:

    Protect against Ransomware with Symantec Endpoint Protection
    https://www.youtube.com/watch?v=4QtFacd9NRM

    Use Symantec Endpoint Protection to Protect against Ransomware and Zero-Day Vulnerabilities
    https://www-secure.symantec.com/connect/blogs/use-symantec-endpoint-protection-protect-against-ransomware-and-zero-day-vulnerabilities

    A new white paper:

    Special Report: Ransomware and Businesses 2016
    https://www.symantec.com/connect/blogs/report-organizations-must-respond-increasing-threat-ransomware

    A good article:

    Ransomware protection and removal with Symantec Endpoint Protection
    http://www.symantec.com/docs/HOWTO124710

    This new three minute video contains a lot of good information about Ransomware and how to fight it.

    Ransomware – A Growing Menace
    https://www.youtube.com/watch?v=JMxi9PaJaJ4

    Many practical tips:

    Ransomware Do's and Dont's: Protecting Critical Data
    https://www-secure.symantec.com/connect/blogs/ransomware-dos-and-donts-protecting-critical-data

    Please do mark this thread solved if you have received your answer, or update it with any additional questions.

    With thanks and best regards,

    Mick