Deleting a computer, a group, or a group of computers from your account
When you delete a computer, a group, or a group of computers, you remove the item from Symantec.cloud. If the deleted computers are online, the Agent software is uninstalled. Any users that are assigned to the computers are unmapped and the alerts, reports, and other settings for the computers are deleted.
If you want to add the computers to Symantec.cloud again, you must download and reinstall the Protection Agent.
To delete a computer
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Click Computers and the name of the computer you want to delete.
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Click the Delete link in the Computer Profile. Click OK. This action initiates a silent uninstall of the Agent on the selected computer.
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If the selected computer was offline, a manual uninstall of the Agent is necessary to remove the Agent software. This step is important in the event you decide to re-add the computer in the future.
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To delete a group or a group of computers
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Click Computers and the name of the group that you want to delete.
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On the group details page, click Delete Group.
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In the Delete Group modal, select the correct option:
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Reassign all computers belonging to this group to the Default Group
These computers can then be reassigned using the Move Computers option of the Default group.
See Moving computers
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Uninstall all computers belonging to this group
Click Proceed to initiate the action.
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If the selected computers are offline, a manual uninstall of the Agents is necessary to remove the Agent software. This step is important in the event you decide to re-add the computers in the future.
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If you want some troubleshooting help you can serch here
http://consolehelp.symanteccloud.com/Home.aspx/Default?localeId=EN_US&topicId=v72973382_v76108691&prodId=SCLD