Hello,

- Please give us the exact error message or the alert that you get.
- Also please let us know step by step what you are doing.

- Is the Device attached to the media Server?
- Are you doing an IDR of the local Media Server or a Remote Server?

We await an Update from you.


Thanks,
Regards

My tape device is connected to local and adaptec ultrascsi 320.
Also, my operation is below.

1. Installing Windows 2k3 std., SP1 and all hot fixes.
2. Installing Backuo exec 10d, SP1 and all hot fixes.
3. Backing up full drives with both system c: and data e:
4. Creating IDR boot CD.
5. Booting IDR CD.
6. Adding IBM Serverraid driver and Adaptec Ultra320 SCSI drver under pushing F6 key.
7. Pushing F2 to ASR.
8. Stopping under "Detecting Media Devices" The error messages are "No restore devices were found. Please ensure that the device is securely attached to the controller and powered on". "Loading trscsi.sys".

Also, before above the window, I tried "net stop removable storage" but got the same above error messages.

Thank you.

Hi ,

Is it possible to use and test IDR Process with another SCSI card (IBM Ultra160) than IBM ultra320 ...

Also check whether latest Firmware of SCSI is updated ?

Revert for any further Query
Hope this will help you


Thank you
Gauri

I do not have other SCSI card. And I will confirm scsi bios.

My Adaptec ultra320(29320ALP)'s firmware is v4.30.1. This is latest version.

Hello,



Kindly refer the following Document:


http://seer.support.veritas.com/docs/267101.htm


Thank You...

Hello,

I did NET STOP "Removable Storage" of command. However, my tape device was not displayed yet. Which SCSI card will it work fine with tape device ?

Hello
We Recommend you to check that with your Hardware manufacturer. He will be able to let you know what SCSI card will be compatible with your Device.


thanks
Regards

Hello,

I already checked your compatibility list for Blackup exec10.d. Why can hardware manufacturer say about this ? This product is from you, right ? If this SCSI card is not worked with IDS, you should not list in compatibility list.

Hello,



Kindly perform the following:

1. Boot the computer using the IDR Bootable CD.

2. When prompted during the IDR process, choose Custom setup

3. When the additional controllers window is displayed, click S to specify
additional controllers

4. When prompted, insert the THIRD PARTY OEM driver disk

After these drivers have been specified, the IDR process should continue
normally.


Thank You,

Shweta