IE Crashing due to Symantec IPS Add-on Need Help.
Hi
Internet Explorer crashes due to IPS Add-on . If the addon is disabled then everything is fine.
Following are the details
IE Version -
SEP Version -SEP 12.1 RU1
Symantec IPS ADD-ON version -9.8.3.0
To duplicate the issue, you can use this file. You must have IE 8 version 8.0.7601.17514 and have the Symantec Add-On "Enabled". Please place the file someplace on your computer and then open it. (file is attached Marquee.html)
It will open Internet Explorer and on the top of your screen you will see that it restricting the Active X control from running. Please click on the message and choose "Allow Blocked Content".
This page uses a jQurey library to produce a scrolling marquee across the page. Colgate has been using it for years to display "Breaking News" alerts. For whatever reason, this latest add-on from Symantec in combination with our IE 8 version, it is producing memory leaks.
You can monitor the memory leak by using the windows task manager. The memory will just continue to go up.
Need your assistance.
Comments 7 Comments • Jump to latest comment
You should put in a call to support so they can investigate
SEP Knowledge Base
Endpoint SWAT
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
India: Toll-Free 000 800 4401 456 directly
IDD call: +61 2 8220 7111
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Customer Care Contact Numbers for Licensing Issues:-
http://www.symantec.com/support/assistance_care.jsp
How to create a new case in MySupport
http://www.symantec.com/business/support/index?page=content&id=TECH58873
which IE is affected with this bug ?
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
Did you find a solution to this issue. I seem to be running into this same thing.
has anyone tried upgrading to 12.1 RU2?
SEP Knowledge Base
Endpoint SWAT
Yes so far and it is running well for now.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
This is the version I currently am having issues with.
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