Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

IE Crashing due to Symantec IPS Add-on Need Help.

Created: 06 Nov 2012 | 7 comments

Hi

Internet Explorer crashes due to IPS Add-on . If  the addon is disabled then everything is fine.

Following are the details

IE Version -

SEP Version -SEP 12.1 RU1

Symantec IPS ADD-ON version -9.8.3.0

To duplicate the issue, you can use this file. You must have IE 8 version 8.0.7601.17514 and have the Symantec Add-On "Enabled". Please place the file someplace on your computer and then open it. (file is attached Marquee.html)

It will open Internet Explorer and on the top of your screen you will see that it restricting the Active X control from running. Please click on the message and choose "Allow Blocked Content".

This page uses a jQurey library to produce a scrolling marquee across the page. Colgate has been using it for years to display "Breaking News" alerts. For whatever reason, this latest add-on from Symantec in combination with our IE 8 version, it is producing memory leaks.

You can monitor the memory leak by using the windows task manager. The memory will just continue to go up.

Need your assistance.

 

Comments 7 CommentsJump to latest comment

.Brian's picture

You should put in a call to support so they can investigate

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Simpson Homer's picture

 

Phone numbers to contact Tech Support:-

 

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

 

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

 

 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

John Santana's picture

which IE is affected with this bug ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

fr33zypop's picture

Did you find a solution to this issue. I seem to be running into this same thing.

.Brian's picture

has anyone tried upgrading to 12.1 RU2?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

John Santana's picture

Yes so far and it is running well for now.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

fr33zypop's picture

This is the version I currently am having issues with.