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If I add a computer how can I make SEPM scan it to see whats on it?

Created: 12 Apr 2013 | 4 comments

If I add a computer how can I make SEPM scan it to see whats on it? Or how can I force the computer to talk to the server to provide that information. Right now it's sitting at offline and I can't figure out how to make it online/scan to show it has 12.1 installed etc.

Thank you,

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.Brian's picture

Did you create an install package and push to the client?

This HOWTO provides troubleshooting steps:

http://www.symantec.com/docs/TECH105894

Quickest way may be to replace the sylink file on the client to see if connects to the SEPM.

What version of SEPM are you on? You can do a replace from the SEPM if you are on 12.1 RU2 or later.

You can also do it quickly using the steps provided in this HOWTO

http://www.symantec.com/docs/TECH157585

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

DarrenChar's picture

Right now I have a machine that has 12.1 instaqlled on it by default. I have made a groupe with just that machine so I can schedule a pushout of the 12.1 install to the system to see if it will reinstall it or if it wil see that it's the same version and leave it alone. I can't push out a schedule'd install unless the system shows up online.

I have groups with 1/2 12.1 and the other 1/2 11. I want to push out the setup.exe upgrade to the groupe but I don't want it to reinstall 12.1 to the clients those that have it already since it needs a reboot on the windows 7 machines. I just want to upgrade the 11's to12.1. So I wanted to run  a test on the one machine in the group but since it's showing offline I wanted to know if I could get it to detect/show online faster somehow.

Thanik you,

.Brian's picture

If you're pushing the same version, it will detect and not make any changes since no upgrade is possible.

Once the client is installed, it will connect to the SEPM (green dot visible on client icon in task tray)

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

In your case, you can First, export the sylink.xml file for the client group in which the client receiving the new sylink file should be placed:

         1. Open the Symantec Endpoint Protection Manager Console.

         2. Go to the Clients page.

         3. Right-click the desired group (e.g. Default group) and choose Export communications settings.

         4. Click Browse, and choose a convenient location to save the file.

         5. Rename the file to sylink.xml.

         6. Click Save.

and 

On the client machine, Import the sylink.xml within the SEP client GUI by going to Help > Troubleshooting > Click on Import... under Communication Settings. 

By following the above method, the client would be reporting to the SEPM.

Once, it reports to the SEPM, you may follow the Auto-upgrade steps:

Upgrading clients by using AutoUpgrade in Symantec Endpoint Protection

http://www.symantec.com/docs/HOWTO80780

Upgrade clients to SEP 12.1 by Auto upgrade feature

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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