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Image backups not working

Created: 11 Feb 2012 | 6 comments
zak2011's picture
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The image backups of some VMs are configured to be backed up on a NAS storage. However the backups seems to be failing. The media set is set to overwrittable and the backups just hang up saying pre processing and doesnt go further.

The following is the error message:-

Backup- BACKUPSERVER
Remote Agent not detected on SERVER

 

The SERVER is the  server vcenter server hosting the VMs.

THanks!
 

Comments

AmolZeroCool's picture
11
Feb
2012
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Is the remote agent service

Is the remote agent service up and running on the remote server.

Is the remote agent publishing data to the media server if not make sure the media server name

appears in the publishing tab of the remote agent utility.

Regards
Amol
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zak2011's picture
11
Feb
2012
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Yes to both your questions.

Yes to both your questions.

RahulG's picture
11
Feb
2012
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refer the followign

refer the followign document 

http://www.symantec.com/business/support/index?page=content&id=TECH129070

http://www.symantec.com/business/support/index?page=content&id=TECH171278

It would be better if you run live update and isntall the available hotifxes .

If this response answers your concern, please mark it as a "solution"

zak2011's picture
11
Feb
2012
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The media server already has

The media server already has SP2 with the mentioned hotfixes. However still its not working.

Striker 303's picture
11
Feb
2012
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Have you tried backing up VM directly from ESX

Try to  back up VM directly from ESX servers using root credential and check if its works that way.

Make sure Vmware tools and Be remote agents are updated on all VM's

If its only few Vm's backup that are not working..are you able to create and delete snapshot for them

manually..and make sure there is no old snpashot's in snapshot manager for Vm's

zak2011's picture
13
Feb
2012
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Hi Striker, Apologize for the

Hi Striker,

Apologize for the delay in reply. I have not yet tried out the recommendations. Will try to do as you have mentioned and update the post.

Thanks!