Deployment Solution

Hi Guys,

Our desktop team are still using DS6.9 for imaging until we move across to 7.5.  We use Image Invoker 0.3 but today it has stopped working and gone missing.

Having tried to reinstall I get a meeage telling me that the path to the DS cannot be found and can only be installed on a DS.

Any thoughts on how I can reinstall?

As this tool was created by one of the communities trusted advisors and not by Symantec, you may wish to contact that person directly.

Hi Kamino,

It might be that the credentials used to map your DS drive in automation have full rights over the eXpress share. This can result in people being able to delete things....

ImageInvoker is installed as an MSI, so an MSI repair should do the trick.

Kind Regards,
Ian./

 

Kamino, did you need any further help here?

Ian,
I have tried a repair to no avail.  The re-install gets as far as trying to install and start the Image Invoker service but fails.  I have done various google searches on the error (1920) but again everything I have checked won't allow the install to finish.  The account use to install does have the correct permissions to run as a service but unsure now how to fix this.  I have shown our engineers the old method of deploying images but if you could advise on how I could completley strip Invoker and start again I would be very grateful.

Thanks

Kamino

Hi Kamino,

This is definently a permissions issue. To verify if that's the case have you tried logging into the server under the local administrator and installing the service under the local administrator account too?

If that works, then you know it's something to do with the rights of the accounts you're using.

Kind Regards,
Ian./ 

 

Ian, thanks for your assistance in solving the issue and taking the time to redo the msi for our config.

In case anyone else gets this.. this was due to ImageInvoker not finding the DS installation path in their setup. Kamino tried to work around this with a silent install.

I resolved this by putting in the DS string registry value InstallDir in HKLM\SOFTWARE\Altiris\eXpress which points to the express share. Then I was able to install the new version.

We then had issues with the service not working and the logs cited SQL errors. This was because his SQL collation was case sensitive and I had some queries in the code which were not case matched. So, I corrected those case issues and compiled a revised MSI (version 1.0.7) to fix. This is currently the version attached to the ImageInvoker v1 download.

Thanks to Kamino for being patient whilst I worked through this one!