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Imaging a Dell E5500 Laptop iastor.sys error

Created: 01 Feb 2010 • Updated: 01 Nov 2010 | 3 comments

I am trying to image a Dell laptop using Ghost Solutions Suite 2.5.  Each time I start the cloning process as soon as the  command hits the  laptop ion question  I get the BSOD with the Error for iastor.sys.
Any Idea's?

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Randall Newnham's picture

Hello,

Make sure the LiveUpdates for Ghost have been ran, and that you make a new boot disk. Additionally, following these steps may help (though the article references a different issue):

Console task fails with the error "Drivers could not be found in the PreOS for the following devices" and mentions a Intel ICH SATA AHCI controller.

http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2009022010264260

Thank you,

Randy

RavenIS's picture

When I run the Live update it does not appear to load an update.  I saw something about an FTP site. Do you have the link to that?

EdT's picture

https://www-secure.symantec.com/connect/forums/gss25-not-updating-live-update

It's always near the top of this forum, and describes how to get a copy of the updates for GSS if LiveUpdate barfs.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.