Endpoint Protection

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  • 1.  Import MAC Install Package

    Posted Nov 24, 2011 07:13 AM

    Yesterday we performed the Upgrade SEPM 11.0.6 ---> 12.1 RU1, successfully!!! We are in a german company. The Clients have german versions. I've imorted the windows software 32 un 64bit. Mac client ist not possible. The wizzard searches for *.zip, sylink.xml. In the mac folder there ist only the *.dmg file.

     

     

    Has somebody a solution?



  • 2.  RE: Import MAC Install Package

    Posted Nov 24, 2011 07:18 AM
      |   view attached

    The missing error message:



  • 3.  RE: Import MAC Install Package

    Trusted Advisor
    Posted Nov 24, 2011 08:02 AM

    Hello,

    Are you not Migrating the Symantec Endpoint Protection Manager to the Symantec Endpoint Protection Manager 12.1 RU1??

    Why are you importing the packages manually??

    Could you let us know if you were able to import the other Windows packages properly??

     

    Cause: Incorrect source file specified
     
    Solution: Specify the correct source directory for package build files when adding a new package. An agent source package cannot be the compiled .exe file or else when the application attempts to find the sylink.xml file it will generate errors. 
     
    The correct agent source must be the full agent package either from the install CD or exported previously from the Management Server.


  • 4.  RE: Import MAC Install Package

    Posted Nov 24, 2011 08:55 AM

    SEPM is in english    so we have german clients

    i imported windows version 64 and 32 bit successfully

    the source was downloaded from fileconnect

    the specified directory you can see in the screenshot



  • 5.  RE: Import MAC Install Package

    Posted Nov 24, 2011 09:38 AM

    You tried to import from the wrong folder.

    I assume you have to import this particular file:

    <Installation_source>\SEPM\Packages\Sep_mac.info



  • 6.  RE: Import MAC Install Package

    Posted Nov 25, 2011 02:44 AM

    Yes it was the wrong folder. Thank you.