Import process repeatedly requests media be inserted, but the media is already in there
Brand new BE 2010 R3 installation -- 2K8 R2. Brand new Dell TL2000. Latest firmware, latest drivers, confirmed by Dell tech.
Right now, I just am trying to import the cleaning media into the 23rd slot. I used the import command from BE. I went to the bot, unlocked the magazine, slipped the new cleaning tape into slot 23, closed and locked. I can see that the Dell TL2000 admin software SEES the tape in the 23rd slot, so I know I have the right physical location. However, when I return to BE 2010 to click okay to the media intervention request, it accepts the Ok press, then comes back requesting _again_ that media be inserted into the slot. I click okay again, it disappears for a sec, then comes back, again requesting media be inserted.
Please insert media into the portal.
Respond OK to acknowledge.
Respond Cancel to cancel the operation.
Ideas? Need more info to help?