ServiceDesk

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  • 1.  Importing AD users or groups from other domains?

    Posted Jan 28, 2010 06:41 PM
    Anyone know how to go about importing users or groups from different AD domains into SD?

    Thanks,
    KW


  • 2.  RE: Importing AD users or groups from other domains?

    Posted Feb 04, 2010 06:57 AM
    As far as i know you could add as many ad servers/domain as you want under admin -> ad servers.


  • 3.  RE: Importing AD users or groups from other domains?

    Posted Apr 08, 2010 05:57 PM
    Yes - This has been tested and you can add as many domain/AD servers as you would like. 


  • 4.  RE: Importing AD users or groups from other domains?

    Posted Jun 24, 2010 01:59 PM

    During installation, I created groups in AD that mapped to the Security Groups in Service Desk (Support I, Support II, Change Implementers, etc.)  However, the Active Directory sync only imports those users who are in the same domain as the Service Desk Server.  For example, my Support I group is located in Domain1.  However, I have accounts from Domain2 and Domain3 in Support I.  When I sync, only Domain1 accounts are imported, so the Support I group in Service Desk does not contain the user accounts from Domain2 and Domain3.  Why>