Importing Incidents into ServiceDesk 7.0 from HelpDesk 6.5
Updated: 21 May 2010 | 5 comments
Is it possible to import Incidents from Helpdesk 6.5 into ServiceDesk 7.0 after the installation of ServiceDesk 7.0? Or is it only done during installation?
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From the Service Catalog
Go through > Submit Request > Service Catalog > Service Desk >> Migrate Helpdesk Incidents
Keep in mind that you will
Keep in mind that you will have to keep your Help Desk server up and running, since the incidents are not truly migrated. The data stays on the Help Desk server. SD7 creates tasks for open incidents which hold a link to actual incident on the help desk server. Once you migrate, it will monitor the incidents on the help desk server for their status.
Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com
Thank you both for the
Thank you both for the feedback.
Rob -
After I migrate the incidents, should I see them under 'My Tasks List'? If so, I don't see them. Please advise.
Thank you,
Lisha
I believe migrated incident
I believe migrated incident references are assigned to members of the Support I group, and are prefaced with "SDM-"
yes, they will be assigned to
yes, they will be assigned to Support I and are grouped under the My Tasks under a different grouping name.
Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com
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