Importing Incidents into ServiceDesk 7.0 from HelpDesk 6.5

Go through > Submit Request  > Service Catalog > Service Desk >> Migrate Helpdesk Incidents

Keep in mind that you will have to keep your Help Desk server up and running, since the incidents are not truly migrated. The data stays on the Help Desk server. SD7 creates tasks for open incidents which hold a link to actual incident on the help desk server. Once you migrate, it will monitor the incidents on the help desk server for their status.

Thank you both for the feedback.

Rob -

After I  migrate the incidents, should I see them under 'My Tasks List'? If so, I don't see them. Please advise.

Thank you,

Lisha

I believe migrated incident references are assigned to members of the Support I group, and are prefaced with "SDM-"

yes, they will be assigned to Support I and are grouped under the My Tasks under a different grouping name.