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Importing KB Articles and Categories to SD7 (not from HD6)

Updated: 13 Dec 2011 | 2 comments
QuietLeni's picture
+1 1 Vote
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Dea All,

Does anyone know how to import KB Articles and Categories into SD7 from a CSV file, or somesuch? I know that you can do this from HD6, but the KBs are coming from another database.

Kindest regards,

QuietLeni

Comments

reecardo's picture
14
Dec
2011
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There's nothing like this

There's nothing like this out-of-the-box in ServiceDesk. You'd have to build a custom workflow to accomodate it. Sounds like an interesting project, though.

Randall Newnham's picture
14
Dec
2011
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No out-of-box functionality for this

Reecardo is right. There is currently no out-of-box functionality that does this. If this is to be an ongoing thing, or you have thousands of KB articles to import,  it may be worth the time and effort to create a custom workflow project to do this. If the purpose is to deal with just an existing KB repository that will not see further addition then this would be best handled manually. If you decide to pursue a custom project, I would recommend speaking with a consultant. Another option is to add a feature request; these are handled in the Ideas section of Symantec Connect.