Endpoint Encryption

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  • 1.  Importing Key on Symantec Encryption Desktop

    Posted Oct 09, 2014 02:47 AM

    I have been provided with a .pgp file that is supposed to be the public key to be used for encryption of files to be delivered to the provider.

    I have tried to import the key on Symantec Encryption Desktop 10.3.2, however every time that I try to do so the following error is displayed.

    "Encryption Desktop is unable to import any keys,certificates, or groups from the selected file."

    If any one can provide some assistance I would be much appreciated.

     

    Please note that I am not encryption savy hence you will need to bare with my ignorance a little.

     

     



  • 2.  RE: Importing Key on Symantec Encryption Desktop

    Posted Oct 09, 2014 03:18 PM

    If it is a public key, it should be a .asc file, not .pgp.  Try this:
    1.  Copy the file
    2.  Rename the copy to a .asc extension instead of .pgp.
    3.  Double-click on the .asc file to see if it will promt to load it into Encryption Desktop.

    Let me know if that works.  If not, maybe you can send the file to me in an email and I can take a look at it.



  • 3.  RE: Importing Key on Symantec Encryption Desktop

    Posted Oct 10, 2014 12:51 PM

    Tried that but also no luck.

    I have sent you the file in a private message.

    What I do know is that based on others if I use the --import command on the symantec command line it would work but with the Encryption Deskstop it doesn't have this command on the command line and the import function give the error message.

     



  • 4.  RE: Importing Key on Symantec Encryption Desktop

    Posted Oct 13, 2014 02:51 PM

    From the file you sent, there appears to be no recognizable PGP data anywhere in the file.  Specifically, it also does not contain a key block.  I would have them resend the key.  The data may have been damaged.

    If you open a PGP key in notepad, it should look similar to the following (this is a public keyblock from my lab):

    -----BEGIN PGP PUBLIC KEY BLOCK-----
    Version: Encryption Desktop 10.3.2 (Build 15413)

    mQENBFQI7ywBCADCujFUB4b9Goly7cjpMZaYIoKLmHoVaDOhVyaML3mQkH8ENZ4B
    VvPYD73rrM4hwnBbmnSS08u+VY4OBwPGZbIjLbpwx6yAkeJEtjCBS1I/HV2C1Iin
    bZCwBbrd3vOG0MDQ0mbrhgAeObQLQDU/S0Bz8FpTdu5OGCN1icE+kVlJYNP7lq/G
    EWp01TlbuYI1pgvVVCDHU/n6vn1pvnhzQk4vH0nFiGa26PbmGWEvVXCYHK3cBa2S
    VUgtW1VyMi75pwmOyE1GmWCu97hYNENQ/vzffSrH/FsuesDBmOuy6YIpeAG5ZYd9
    EMAQwwz9d4v3jr517QIQaknihLWT1A4YG9fPABEBAAG0GE1pa2UgPG1pa2VAYW5r
    ZW55LmxvY2FsPokBjwQQAQIAeQUCVAjvLiAUAAAAAAAWAAFrZXktdXNhZ2UtbWFz
    a0BwZ3AuY29tjzAUgAAAAAAgAAdwcmVmZXJyZWQtZW1haWwtZW5jb2RpbmdAcGdw
    LmNvbXBncG1pbWUICwkIBwMCAQoCGQEFGwMAAAADFgIBBR4BAAAABBUICQoACgkQ
    KTlJrkq5X1mkWggAggcvt38vpNmjizcoy4mj8DIABKyKNVqG/XF4PHegqmgfJkBC
    MkHwrHz9YK5LjlU7OLjtapFnUqswNbojbVVolVcs7TwW/5jflmGe1T6CSdqWpMeV
    m2aysb9Nm3iWJ0a0GLV6+xFtM4tcj9Pzr59B44vCm13n0KVOJThEdsCKFtM/ix6x
    xLPe1PI9V+4KS4o7ZHXWCbodPHtX2hVdQ8GmJGfhVCQ7yCVcU4cGFnw8XGwP3dUc
    tfRIeluiZRD1uDerSpzC3KXiUj0z/2SLt/HbwLsL0nhJsfwpBuXDzbGZZgupbt94
    n5p5Fvpd6/Y0UNBdBGHiM+qrCXO+Gxxh79J9lLkBDQRUCO8sAQgAxLN0HBdNZBgv
    ZijyZkHWzeQ8k9ve/LN7Ve69F0m2XoNYTkkXkH+ntYo6xlFpwBafTdVBumqCH8+4
    lAR4id/VJq7RrkaLIAfwPSY6ERJYZrpqAomhr8qROD7wop8xY1L/tsU+TzALcNYB
    uKEHfxyo+HmaiOjn4Pj5e2IC4HAK6JBX50xOA5BmStMVM7nMIP0MNQXxu1XLOhMH
    MDEZYIb3lnqX7kmL0T0w19epDpZySb9kx8Y6P/33iDlF1xaq/G4qAaagmlXdBAYa
    /0sz3SoQ4t3M3mDjnJQImI9bRKzV5w0Pbd88nr+Zc3gPPJ6XFyJAKcLLCCNyXCw/
    oNqG3FR9EQARAQABiQJBBBgBAgErBQJUCO8tBRsMAAAAwF0gBBkBCAAGBQJUCO8s
    AAoJEA801H+IjYKpP70H/0WCavzjFkwyH89H5kbq+nAOS0lgOxTuwolynjKxKqGB
    PyaFCdkwGakabaTkrDMT5fjQKMgYeC/FHHlJRW1FkuqL6j60pjedqEsJcJwWd5qd
    5PAf4B3QK3w33K8QBmtAWysrUMst4NEBHmhQDxrXWwmWiPGBW2jAL+nsRxh3Wa0u
    opn7hVW/AyQO8ZVbhX3mWEAtMLzdu7vXy4PYUYdoSJf3WUwpMTFMwbHUMiXwi26i
    0KaeawHpQtutM+f9BfrlN0evFLWevpxRVZVIzZyUxIClwdCTSuZfPvdZQ7zNvTI7
    XUC40aIegOkJCvFM6irAer4zvRq2hLcv3m6KPeous9oACgkQKTlJrkq5X1kroAf/
    TL1LGsam+1nGPlynvWiMJvb+dsQ0kFwe9NFo+P7b0agBzHzvdic1MPcSlT6i7stf
    zBsA0EdiAD/QhCj1qrVqou/cgLMMu+fyibjiOLWwevj4HxCk80fNEQ3UJ+B6Thqv
    HCGCTkorzgztOZ3YmQcDhh6FVavlMETQP2mGQg1UsU0svnA3SBOE8TXNbOdf+PB2
    oV4x24X1eKCUVEthqoDMn/Ip/gEZ0cLc9ZnNihcQXBwxGCEykJEQaDy1RinO43cY
    TR0sBhBI09dr63tUL0LoO0rwyzeTEHr7tUQvJw/9QHSHDfsVxz9rzoNVeNC9fcgS
    mnA3MRDRcOfLOLRf7sOJcw==
    =1PIy
    -----END PGP PUBLIC KEY BLOCK-----



  • 5.  RE: Importing Key on Symantec Encryption Desktop

    Posted Oct 17, 2014 04:45 PM

    Have you been able to request a new key and try importing it yet?  Let me know if you are still having issues with the new key.