Impossible to comunicate with the reporting component
Updated: 21 Sep 2010 | 5 comments
Hello, I have a big problem with the console of Endpoint.
when I log on the application I get the error message in the object.
all the options are available but I can't see anything in the home, control and report tasks, there is a blnck page.
Recently I made only a change on the server: I promoted it as a domain controller (win2003)
I think it was this operation which made something.
Could You be so kind to help me?
Thank You
Grazie mille!!
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hi
since you promoted it to DC
the problem is with IUSR account.
Please follow all the steps
Unable to communicate with the reporting component after logging into the Symantec Endpoint Protection Manager
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008042212582048
open iis
right click symantec webserver
properties
under directory security check the iusr account ( it should be domain \iusr )
if not reset the password of IUSR acconnt and put it in here
try loggin , should work fine
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Thank You very much!. I'll
Thank You very much!.
I'll made some tests this afternoon adn I'll let You know
Bye
Reset the IUSER account
Reset the IUSER account password
Go to IIS Manger
Riht click on the website which SEPM uses click on properties--->Directory security--->Authention and access control--->edit select enable anonimus access and provide new password and the username provide as domain\iuser
Also assure that this user having access to c:\inetpub and \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub folders..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
SOLVED
From the Add Remove program panel I choose change on the Symanted EndPoint Protection Manager and I reconfigured the existent web site... now it works properly
hi
Perfect :) that would have put back whatever changed after promoting server to DC
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
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