Symantec Management Platform (Notification Server)

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  • 1.  impossible viewing -altiris agent installation-

    Posted Mar 02, 2009 12:41 AM
    Hi all,

    when I try to view "Altiris Agent Installation" on the CONFIGURATION tab, I get the message :

    Object reference not set to an instance of an object

    This is realy bad because from this point I push the Altiris Agent to the Clients. NS is 6.0.6074 SP3. I tried already a repair installation of the NS but the error still exists.

    The last action I made, was that I deleted under RESOURCES -> Computers some Computers. So my suspicion is, that something in the DB is mismatched. BUT I don't knew in wich table I could check the entries.

    In the Log-Viewer I can see 3 error mesages every time when I try to open "Altiris Agent Installation":

    Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
    Priority: 1
    Date: 02.03.2009 13:17:16
    Tick Count: -1429243375
    Host Name: BONLDE-APP09
    Process: w3wp.exe (17840)
    Thread ID: 20032
    Module: AltirisNativeHelper.dll
    Source: Altiris.NS.UI.InstallClientTab.ReportError
    Description: Fehler beim Aktualisieren des Rasters : Altiris.NS.Exceptions.AeXException: Failed to get machine data. ---> System.Data.SqlClient.SqlException: Cannot insert duplicate key row in object '#pushPageTableNameDomain____________________________________________________________________________________________00000004ADDF' with unique index 'idxTemp'.
    Warning! The maximum key length is 900 bytes. The index 'idxTemp' has maximum length of 1000 bytes. For some combination of large values, the insert/update operation will fail.
    The statement has been terminated.
    at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
    at Altiris.NS.Discovery.enteredMachineData.GetMachineData(Hashtable machines)
    at Altiris.NS.UI.InstallClientTab.GetCurrentMachinesData()
    --- End of inner exception stack trace ---
    at Altiris.NS.UI.InstallClientTab.GetCurrentMachinesData()
    at Altiris.NS.UI.InstallClientTab.RefreshData()


    Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
    Priority: 1
    Date: 02.03.2009 13:17:16
    Tick Count: -1429243390
    Host Name: BONLDE-APP09
    Process: w3wp.exe (17840)
    Thread ID: 20032
    Module: AltirisNativeHelper.dll
    Source: Altiris.NS.UI.InstallClientTab.ReportError
    Description: Failed to get machine data. : System.Data.SqlClient.SqlException: Cannot insert duplicate key row in object '#pushPageTableNameDomain____________________________________________________________________________________________00000004ADDF' with unique index 'idxTemp'.
    Warning! The maximum key length is 900 bytes. The index 'idxTemp' has maximum length of 1000 bytes. For some combination of large values, the insert/update operation will fail.
    The statement has been terminated.
    at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
    at Altiris.NS.Discovery.enteredMachineData.GetMachineData(Hashtable machines)
    at Altiris.NS.UI.InstallClientTab.GetCurrentMachinesData()


    Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
    Priority: 1
    Date: 02.03.2009 13:17:16
    Tick Count: -1429243156
    Host Name: BONLDE-APP09
    Process: w3wp.exe (17840)
    Thread ID: 20032
    Module: AltirisNativeHelper.dll
    Source: global.asax
    Description: Unhandled exception. Type=System.NullReferenceException Msg=Object reference not set to an instance of an object.
    StackTrace=
    at Altiris.NS.UI.InstallClientTab.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
    at System.Web.UI.WebControls.TableCell.RenderContents(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
    at System.Web.UI.WebControls.Table.RenderContents(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
    at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
    at Altiris.Common.UI.Controls.TabHostCtrl.Render(HtmlTextWriter writer)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
    at ASP.InstallClient_aspx.__RenderInstallClient(HtmlTextWriter __output, Control parameterContainer) in F:\Program Files\Altiris\Notification Server\Admin\ClientManagement\InstallClient.aspx:line 122
    at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
    at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer)
    at System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output)
    at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)

    So please, if anybody could help this would be so fine!

    Thanks in Advance, Bernd


  • 2.  RE: impossible viewing -altiris agent installation-
    Best Answer



  • 3.  RE: impossible viewing -altiris agent installation-

    Posted Mar 02, 2009 02:35 AM
    Perfect! Truncated the table and all goes well now.

    Thanks and best regards, Bernd