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Inactive clients

Updated: 21 May 2010 | 17 comments
Pray4's picture
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This issue has been solved. See solution.

Hi,
Can someone explain to my , if I can get a log or report of deleted inactice clients?

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Mithun Sanghavi's picture
08
Nov
2009
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Impossible.

Hi,

The SEPM works on the logs reported to it by the SEP clients.

Now, if the clients haven't reported to the SEPM since 60days, surely there is no report of them on the SEPM.

SEPM by default deletes the enteries of those "Inactive Clients" automatically.

So, I there is no Possiblility for the same to get it generated in the SEPM.
 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

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Pray4's picture
09
Nov
2009
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Thanks for the quick answer.

But if I save logs for example 80 days, and the clients is delete for 30 days. What I know the logs is there for 80 days?
Is this correct?

ben_cSEPticons_secured's picture
09
Nov
2009
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hi mithun, just a query, is

hi mithun, just a query, is it by default the SEPM was set to delete "inactive clients" within a period of time? because i just got a fresh install of SEPM and found out that it is not by default activated (to delete "inactive clients").

Mithun Sanghavi's picture
09
Nov
2009
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Hope that answers your Question.

Hello,

Here are the Default Settings.....

1.JPG

2.JPG

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

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Mithun Sanghavi's picture
09
Nov
2009
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Again...to be precise...

Hello,

By default, clients that have not connected will remain within the SEPM for 30 days before being removed from the database. 

 3.JPG

1) Open SEPM and click on the Admin tab.

2) Click on Servers.

3) Select the "Local Site" from the list of Servers.

4) Under "Tasks," select Edit Site Properties.

5) Under the "General" tab, there is a check box that says "Delete clients that have not connected for X days." By default this is set to 30. Change the number of days as desired.

6) Click OK.

 

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

Mithun Sanghavi's picture
09
Nov
2009
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Please update

Hello,

Please update us on the same in case of any doubts??

OR 

and incase if the issue is resolved... Mark it as "Solution"

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

Pray4's picture
09
Nov
2009
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But if I save logs for

But if I save logs for example 80 days, and the clients is delete for 30 days.
What I know the clients are deleted if there are not check in for 30 days and the logs for this deleted clients maintainen for 80 days?
Is this correct?

Mithun Sanghavi's picture
09
Nov
2009
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still

Hello,

Correct. The client would be deleted from the SEPM in 30 Days. However, the old logs would remain there for 80 days.

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

Mithun Sanghavi's picture
09
Nov
2009
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Please update

Hello,

Please update us on the same in case of any doubts??

OR 

and incase if the issue is resolved... Mark it as "Solution"

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

AravindKM's picture
09
Nov
2009
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 Hi Mithun Sanghavione

 Hi Mithun Sanghavi
one doubt
  Here if I check the logs/reports in SEPM after the client is got inactive (after 30 days) but before getting the log deleted (before 80 days) whether i will get information about that particular client?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Mithun Sanghavi's picture
09
Nov
2009
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Only if the Logs are present.

Hello,

You could. (However, there are certain exceptions to this.)

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

AravindKM's picture
09
Nov
2009
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What you mean by exceptions?

What you mean by exceptions?
About certain reports?
About certain experiences ?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Mithun Sanghavi's picture
09
Nov
2009
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Exceptions

Hello,

There are exceptions as in...

You would be able to see the logs of Client in case while creating a Report, the time Range should be selected properly.

Example:

0-30 days (client does not respond interact to SEPM)

0 to 80 days (Ofcourse, SEPM would have no logs either way)

- 50days to 0 to 30 days (SEPM would have logs of the starting 50 days from the day the client stopped reporting to SEPM)

Time Range should be either 3 months or above.

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

AravindKM's picture
09
Nov
2009
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Thank you for the

Thank you for the information.. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Rafeeq's picture
09
Nov
2009
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Hi

click on reports
select report type as computer status
in the select a report select computers not checked in to the server.
You can specify the date.
click on advanced settings
at the bottom select online status to be offline
click on create report.
Export as .csv file
put it in an excel file
sort the last check in time.
the older onces will be deleted after 30 days, which is configurable.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

AravindKM's picture
09
Nov
2009
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@Rafeeq good

@Rafeeq good information
Thank you  

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Mithun Sanghavi's picture
09
Nov
2009
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Thanks Aravind.

Hello,

Thanks Aravind. It was pleasure assisting you as well..

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo