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Inactive computers - Software Metering reports

Created: 01 Nov 2012 • Updated: 01 Nov 2012 | 2 comments
This issue has been solved. See solution.

hi all,

we track Adobe Acrobat software (standalone license). There were about 5 computers which were replaced in august. These computers had Acrobat installed. Its now november and the "Installed Software" report still shows these computers - this is giving us an incorrect license count. I know that these computers are not being reused - they physically stored away in a container.

How can I manually set the status of the computer to "Inactive" or a similar status so that it is not included in the Installed Software report?

thank you in advance for your assistance

Comments 2 CommentsJump to latest comment

andykn101's picture

You should be able to right-click on the Computer record > CMDB Actions > Set Asset status > Retired. Or, if you haven't got Asset Management Solution, just right click > Set Asset status > Retired.

Although if you still own the PCs and they still have the software installed then I suspect you still have to pay for the license.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

efyuze's picture

hello andy101,

thank you, I did that and it worked !!!

thank you very much