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Inbox Not Processing Anymore

Created: 18 Mar 2013 • Updated: 18 Mar 2013 | 2 comments
This issue has been solved. See solution.

After updating the CoreSettings.config PreferredNSHost value and the Authority key in the Registry my email inbox is no longer processing.  (See https://www-secure.symantec.com/connect/forums/helpdesk-passing-different-path-different-resources for details of the changes).  The Last Attempt was several days ago, it has just stopped attempting. I have tried creating a new Inbox with duplicate settings but it isn't attempting/processing either.  Outgoing messages are being sent just fine, just not incomming.  I can run the Inbox process manually and it works fine, it just runs under my credentials instead of the 'Helpdesk' credentials and this messes up some automation.  I also don't want to sit and process email all day.

I can't find any settings outside of AExHD that seem to relate to this function.  Is there anywhere else I can check?

Operating Systems:

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CygnusX-1's picture

It seems related to this KB,(http://www.symantec.com/docs/TECH41145)

I wish they would have included this in this KB (http://www.symantec.com/docs/HOWTO5928)

Anyone have experience with making the 2 methods?  Any feedback would be appreciated.  Our test server doesn't have a test inbox to pull from so I have to make changes on our live server.

CygnusX-1's picture

It looks like adding the BackConnectionHostNames key as documented in the KB (http://www.symantec.com/docs/TECH41145) worked, there was some delay but then it just started working.  I recycled the Service as noted in the KB but it didn't start working right away.  It just seems to have started on it's own, maybe I did something, maybe it just took some time.

I chose the BackConnectionHostNames option because it seems (based on many blog posts) that this option is much more secuire.

SOLUTION