Hi
normally it is not (for security reason) possible to access incident content through database export. But depends on which information you really need (message content ? attachment ? incident notes/history ? other ?)
The best way to do it is :
- a webarchive : it will export in archive directory on enforce server all incident processing information (history, notes,...) and also email content (as an eml file and a list of attachment). Just create a report with your incident and in system/webarchive you can create it. Be sure to dont let it store on your enforce server as all admin can access this directory.
- an xml export of the incident : not so easy to read if you need to send it like that to an external party.
- a csv export : does not contains lot of information (no message content) but easy to do and to use
from my knowledge using web service API wont allow you to export message content (and it is available only from 11.6)
regards