I am using SSIM version 4.7.3. and have query on exporting incident.
At the end of every month I need to fully backup the incidents as per severity. And While performing the same, I am only able to export the view.
I am unable to export the incident in detailed format.
The only option remains as per my knowledge is to export each incident manually after opening which is not fair possible as we have incidents in much numbers for every severity and restoring LDAP Backup everytime is not feasilbe option to view old incidents.
Need help if there is any option available.