Incident keeps throwing up a fatal exception error, how to fix/remove please?
I am hoping someone could help me with an incident recorded in ServiceDesk that keeps throwing up a fatal exception error please?
The issue started while I was modifying the workflow to customise some email monitoring. Each test went through fine before this one, as have the following incidents, but whilst the incident concerned was in process our Servicedesk server was rebooted resulting in the constant exception messages for this incident since.
I can't see where this has failed and I don't think it has anything to do with my workflow modifications as newer incidents have processed without fail.
I have tried to raise an incident against it which fails and I have also tried to put it back into the workflow which also fails.
How can I fix this or even delete it please? Any help would be gratefully appreciated.
"An Exception has occured in the Incident Management process! Exception Component: End and Stop Process Exception Message: Object reference not set to an instance of an object. Exception StackTrace: System.NullReferenceException: Object reference not set to an instance of an object. at System.Object.GetType() at LogicBase.Core.Data.DataTypes.LinkReturnMappingDataTypeCollection.DoMapping(IData parentModelData, IData childModelData) at LogicBase.Components.Default.Process.AbstractLinkedModelComponent.ReturnFromLinkedModel(IData parentData, IData childData) at LogicBase.Core.ExecutionEngine.EndComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent component, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)"