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Incident Management Department and Location

Created: 08 Dec 2012 • Updated: 26 Aug 2013 | 1 comment

Hi

Where to  department and location in Service Desk so that while submitting incident we can select department and location.

Is this imported from AD?

 

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toomas's picture

Department and Location are retrieved from CMDB at runtime (well, mostly at runtime, they are cached as well).