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Incident Queries

Updated: 21 May 2010 | 4 comments
scott76's picture
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Does anyone know how to omit closed incidents on Incident Queries?

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XIANRAIN's picture
04
May
2009
0 Votes 0
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what exactly do you mean of

what exactly do you mean of omit? what are your objectives?

MBHarmon's picture
04
May
2009
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For those on the Worker Report.

If you're referring to the queries on the worker report you just need to add a line to your query of something like this:
and workitem_status_lookup_id <> 600

You can likewise exclude any status you want by entering it's lookup ID, if you've created a custom "Closed" status you just need to add that status' ID instead of 600.

Let us know if it's somewhere else you're looking to exclude those.  There's probably a place to change it.

- Matt

XIANRAIN's picture
04
May
2009
1 Vote -1
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I guess MBHarmon provided a

I guess MBHarmon provided a good suggestion.

G_70508's picture
07
May
2009
0 Votes 0
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omit means How do we get the

omit means How do we get the details of closed Incident  or log reports of it