Incident Template issue in ServiceDesk 7.5
No matter whether or not I have the 'user only template' box checked, it seems like the template can only be viewed by the original creator. I don't believe this is expected behavior, so can anyone else confirm this?
Looking at the SD.Feeder.TechnicianIncidentForms project, templates are loaded by the 'Init Data (Non-Cached) and Declarations' embedded model. This grabs all templates and then runs a configurable sort on them to check to see if the template creator is either 'System' or the user accessing the form. This tells me that when the 'user only template' box is not checked, the system should save the template with a creator of 'System'. When I checked the IMIncidentTemplate table directly, this is not happening. The mapping definition seems to be hardcoded to the EnsembleSecurityToken.Email value, rather than a dynamic mapping based on the value UserOnlyTemplate.
I think I'm reading this right, I just want some confirmation of the bug before I change the single value mapping component.