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Include other variables to e-mail templates ( Servicedesk 7.5)

  • 1.  Include other variables to e-mail templates ( Servicedesk 7.5)

    Posted Jan 04, 2013 02:53 PM

    Hi Gurus,

    With ServiceDesk 7.5 we can e-mail notifications on easy way with e-mail templates. But I need to add a variable to this templates that show SLAs resolution time.

    Can I do this? How?