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Include other variables to e-mail templates ( Servicedesk 7.5)

Created: 04 Jan 2013
Seralar's picture
Seralar Partner Accredited
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Hi Gurus,

With ServiceDesk 7.5 we can e-mail notifications on easy way with e-mail templates. But I need to add a variable to this templates that show SLAs resolution time.

Can I do this? How?

 

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