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Include serial number information in a Silent Software Package install

Created: 26 Jan 2013 • Updated: 26 Jan 2013 | 6 comments
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Hello everyone,

We have ITMS 7.1 SP2

How do you include serial number information, including other info such as username, company name etc..when you are installing a software package in Silent mode (no user interaction)?

To be more specific, I am trying to install Adobe Acrobat in Silent mode but do not understand how to include the above mentionned information.

Please help !!!

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andykn101's picture

You need to prepare the package first using the Adobe Enterprise Toolkit:

For other packages that don't have their own customisation tools you can use Orca:

but you shouldn't edit msi files, create a Transform instead. But if you use Orca to look at the msi file, look at the Property table. Any Property expressed in Capitals can be passed to the msi as a Public Property. So if a Property name is SERIAL you could use the following command:

msiexec /i msiname.msi /qn SERIAL=12345-678910

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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efyuze's picture

Hello Andy,
Thank you so much for your response,
I will check this out

Thanks again

burndtjammer's picture

create a transform with the adobe customization wizard: Once you have the transform created this is what i do for reader, should be similar with but check with adobe for an administrative install guide for the version you are using: 1. download or extract install from CD 2. Unpack the msi from the nosso exe:
\AdbeRdrXX_en_US.exe -nos_o"ReaderX" -nos_ne 3. Fire the Adobe customization wizard and check mst settings. 4. Put any msp patches in the same directory as the msi, edit setup.ini 5. In setup.ini, under [Product} add a line: PATCH=
; 6. Zip and ZipSE the entire ReaderX directory, use the install string .\setup.exe /sAll /rs sc delete AdobeARMservice

efyuze's picture

hi andy,

I was able to create my MST file using the Adobe Customization Wizard.
I included it into my Adobe package and was able to successfully install Adobe in Silent mode...

Thanks heaps for help !!!!

AngelD's picture

Just a FYI

Instead of deleting the "Adobe Acrobat Update Service" (AdobeARMservice) just set the property DISABLE_ARM_SERVICE_INSTALL = 1 and the service it will be prevented from being installed.