Endpoint Protection

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  • 1.  Incompatible with windows?

    Posted Nov 10, 2015 01:28 PM
      |   view attached

    Hello - I recently downloaded and imported new upgrade 12.1.6 MP3 into my SEPM.  I created a test package and deployed it to my machine.  I got popup message from Windows Interactive Services Detection stating the program is not fully compatible with windows.  What do i do now?  Do you need to do something to fix this?  see attachment

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    sep error.docx   925 KB 1 version


  • 2.  RE: Incompatible with windows?

    Posted Nov 10, 2015 03:27 PM
    What install are you trying to run? It doesn't look like a SEP client install. That version of SEP is compatible so it may be an incorrect install.


  • 3.  RE: Incompatible with windows?

    Broadcom Employee
    Posted Nov 12, 2015 04:24 AM

    With reference to screenshot why it's showing program path: c:\Temp\clt-inst\sepm_029971_setup.exe

    Are you trying to install SEP client or SEPM?



  • 4.  RE: Incompatible with windows?
    Best Answer

    Posted Nov 12, 2015 05:10 AM

    This occurs due to the new Interactive Services Detection feature available in Windows Vista and Windows 7. The Interactive Services Detection is a feature for legacy applications that detect if a service is trying to interact with the Windows desktop. This feature can be disabled by editing a service on the Windows computer. 

    To disable Interactive Services Detection 

     

    1. Click Start > Control Panel and then double-click Administrative Tools.
    2. Double-click Services.
    3. Scroll down and double-click Interactive Services Detection.
    4. On the General tab, change the Startup type to Manual or Disabled.
    5. Click OK and restart the computer.

    https://support.symantec.com/en_US/article.TECH149866.html