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Inconsistent Final error: 0xe000848c - Unable to attach to a resource.

Created: 13 Oct 2009 • Updated: 21 May 2010 | 11 comments
Hello,
I’m new to the forum and I would say I’m a novice or a step up from Novice with Backup Exec...
For the past several months I’ve been experiencing an inconsistent error with one of my remote backup machines. The dreaded "Unable to attach to a resource." I’ll go several days with successful backups and then I get this error. Sometimes I’ll have several days in a row with this failure.
I’m really at a loss on what to do or try next. I’m not even sure whether it’s a backup issue or a Windows issue.
Job ended: Tuesday, October 13, 2009 at 4:18:25 AM
Completed status: Failed
Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again.
Final error category: Resource Errors
 
For additional information regarding this error refer to link V-79-57344-33932
 
--NOTES--

Backup Exec Info

-VERITAS Backup Exec for Windows Servers
-Version: 10.0 REV. 5484
-Installed Updates: Service Pack 5

Remote Backup Machine Info with error:

-Machine is a Virtual Machine on a Windows Virtual Server environment.
-OS: Windows Sever 2000, SP4 w/ Update Rollup 1 for Windows 2000 SP 4 (KB891861)
-Machine is used to host an External Website.
-Machine is NOT: A mail server, using SQL (*it is installed, but no Databases are running),

What’s NOT happening on the remote machine during backup:

-Reboots
-Scheduled Tasks
-Changes in login privileges (*I have Admin rights, and connect with BE with the same rights).
-Network Issues

I’ve tried several things to address the problem and still now change:

-Installed updates to Backup Exec (and updated remote agents).
-Installed Windows 2000 Server SP4 Rollup on Remote machine that has issue. Read where it was thought that Windows Authentication was the culprit. Backups ran without issue for a week after running this, but this could just be fluke. Event details:
                Source: SceCli
                Category: None
                EventID: 1202
Description:  Security policies are propagated with warning. 0x4b8: An extended error has occurred.

Any advice would be great!

Comments 11 CommentsJump to latest comment

Dev T's picture

Hello,

There are several reasons for :
"Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again."

Reason 1: The user account specified in Backup Exec to back up/restore the resource does not exist on the resource being backed up/restored.
Solution: Verify that the user account specified exists on the resource being backed up/restored. Edit the backup/restore job on the Job Setup tab and select Resource Credentials. Verify that the user account listed next to the resource exists on the resource being backed up/restored.

Reason 2: The password for the user account specified in Backup Exec to back up/restore the resource is incorrect.

Solution: Verify that the password for the user account specified is correct. In Backup Exec, edit the backup/restore job on the Job Setup tab, click Resource Credentials, and click Change. Select the "Backup Exec Logon Account" used to back up/restore the resource, and click Edit. Click Change password and retype the password for the user account. Make sure that the password entered matches the password for the user account on the resource being backed up/restored.

Reason 3: The resource that the backup/restore job is trying to attach to is offline or no longer exists.
Solution: Verify that the resource being backed up/restored exists and is online.

Reason 4: The Backup Exec Remote Agent for Windows Servers service is not started on the computer that the backup/restore job is trying to attach to.
Solution: Verify that the Backup Exec Remote Agent for Windows Servers service is started on the computer that is being backed up/restored.

Reason 5: The Backup Exec Remote Agent for Windows Servers is not present on the computer that the backup/restore job is trying to attach to.
Solution: Verify that the Backup Exec Remote Agent for Windows Servers is installed on the computer that is being backed up/restored. If the Backup Exec Remote Agent for Windows Servers is not installed, follow the instructions in the Backup Exec Administrator's Guide to install the agent.

Reason 6: The computer that the backup/restore job is trying to attach to has an older version of the Backup Exec Remote Agent.
Solution: Verify that the Backup Exec Remote Agent for Windows Servers installed on the computer that is being backed up/restored is the same version as that of the media server.
 

Reason 7:  The server name being advertised to the media server when a restore is attempted is different than it was originally in the Backup Exec Remote Agent Utility on the remote server when that machine was backed up.  For more information, review the following document:

Its a best practice to have a "Support Contract" with Symantec...
 

MattO's picture

Dev T

I've seen this KB on the Symantec site and this has not address my problems.

Dev T's picture

Are u getting this error on a particular machine or any machine in random??

Its a best practice to have a "Support Contract" with Symantec...
 

Dev T's picture

is it possible to attach the failed job logs?

Its a best practice to have a "Support Contract" with Symantec...
 

Ken Putnam's picture

Copy and paste, I'm afraid

or you can use the add link button (the world with the chain links in the compose box)

If this response answers your concern, please mark it as a "solution"

MattO's picture

Job Log for Monday - Thursday Backup

--------------------------------------------------------------------------------

Completed status: Failed 

 

Job Information

      Job server: CORPPORTAL1

      Job name: Monday - Thursday Backup

      Job started: Tuesday, October 13, 2009 at 2:30:01 AM

      Job type: Backup

      Job Log: BEX_CORPPORTAL1_07568.xml

 

Drive and media mount requested: 10/13/2009 2:30:02 AM

 

Device and Media Information

      Drive and media information from media mount: 10/13/2009 2:30:32 AM

      Robotic Library Name: DELL 132T

      Drive Name: DRIVE 2

      Slot: 1

      Media Label: Monday-Thursday Tape 1

      Media GUID: {1d539cce-c02f-490c-8ea6-63c50d5ea2b6}

      Overwrite Protected Until: 10/18/2009 3:53:22 AM

      Appendable Until: 12/30/9999 6:00:00 PM

      Targeted Media Set Name: Monday-Thursday

 

Job Operation - Backup 

      Backup Options

            Media operation - append.

            Hardware compression enabled.

 

      Server - WEBPROD.GR.COM

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to attach to \\WEBPROD.GR.COM\FujitsuWebsite.

            V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are  online, and then try again.

 

 

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to attach to \\WEBPROD.GR.COM\grvssdb.

            V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

 

 

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to attach to \\WEBPROD.GR.COM\grdev.

            V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

 

 

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to attach to \\WEBPROD.GR.COM\grdocs.

            V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

 

 

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to attach to \\WEBPROD.GR.COM\grprod.

            V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

 

 

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to attach to \\WEBPROD.GR.COM\wwwroot.

            V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

 

 

            Network control connection is established between (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Network data connection is established between  (IP ADDRESS Removed) <--> (IP ADDRESS Removed):10000

            Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\BACKUP 

      Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\BACKUP "

            Backup set #182 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

            Backup started on 10/13/2009 at 3:02:35 AM.

            Backup completed on 10/13/2009 at 3:03:46 AM.

 

      Backup Set Summary

            Backed up 1860 files in 6 directories.

            Processed 479671848 bytes in  1 minute and  11 seconds.

            Throughput rate: 387 MB/min

 

 

Set Information - \\WEBPROD.GR.COM\BACKUP

 

      Job Operation - Verify 

            Drive and media mount requested: 10/13/2009 4:02:50 AM

            Drive and media information from media mount: 10/13/2009 4:04:01 AM

            Robotic Library Name: DELL 132T

            Drive Name: DRIVE 1

            Slot: 1

            Media Label: Monday-Thursday Tape 1

            Media GUID: {1d539cce-c02f-490c-8ea6-63c50d5ea2b6}

            Overwrite Protected Until: 10/19/2009 3:41:35 AM

            Appendable Until: 12/30/9999 6:00:00 PM

 

      Set Information - \\WEBPROD.GR.COM\BACKUP 

            Verify Set Information

            Verify of "\\WEBPROD.GR.COM\BACKUP "

            Backup set #182 on storage media #1

            Backup set description: ""

 

      Verify started on 10/13/2009 at 4:05:03 AM.

      Verify completed on 10/13/2009 at 4:05:07 AM.

 

      Verify Set Summary

            Verified 1860 files in 6 directories.

            0 files were different.

      Processed 479671848 bytes in  4 seconds.

      Throughput rate: 6862 MB/min

 

 

 

Job Completion Status

      Job ended: Tuesday, October 13, 2009 at 4:18:25 AM

      Completed status: Failed

      Final error: 0xe000848c - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Final error category: Resource Errors

 

      For additional information regarding this error refer to link V-79-57344-33932

 

 

Errors

Click an error below to locate it in the job log

 

      Backup- WEBPROD.GR.COMUnable to attach to \\WEBPROD.GR.COM\FujitsuWebsite.

      V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Unable to attach to \\WEBPROD.GR.COM\grvssdb.

      V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Unable to attach to \\WEBPROD.GR.COM\grdev.

      V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Unable to attach to \\WEBPROD.GR.COM\grdocs.

      V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Unable to attach to \\WEBPROD.GR.COM\grprod.

      V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Unable to attach to \\WEBPROD.GR.COM\wwwroot.

      V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.

      Unable to initialize Remote Agent

 

 

MattO's picture

Job Log for Monday - Thursday Backup

--------------------------------------------------------------------------------

 

Completed status: Successful 

 

Job Information

      Job server: CORPPORTAL1

      Job name: Monday - Thursday Backup

      Job started: Monday, October 12, 2009 at 2:30:01 AM

      Job type: Backup

      Job Log: BEX_CORPPORTAL1_07566.xml

 

 

 

Drive and media mount requested: 10/12/2009 2:30:01 AM

 

      Device and Media Information

      Drive and media information from media mount: 10/12/2009 2:30:31 AM

      Robotic Library Name: DELL 132T

      Drive Name: DRIVE 2

      Slot: 1

      Media Label: Monday-Thursday Tape 1

      Media GUID: {1d539cce-c02f-490c-8ea6-63c50d5ea2b6}

      Overwrite Protected Until: 10/14/2009 3:50:17 AM

      Appendable Until: 12/30/9999 6:00:00 PM

      Targeted Media Set Name: Monday-Thursday

 

Job Operation - Backup 

      Backup Options

            Media operation - append.

            Hardware compression enabled.

 

 

      Server - WEBPROD.GR.COM

            Network control connection is established between (IP Removed) <--> (IP Removed)

            Network data connection is established between  (IP Removed) <--> (IP Removed)

            Unable to initialize Remote Agent

 

      Set Information - \\WEBPROD.GR.COM\FujitsuWebsite 

            Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\FujitsuWebsite "

            Backup set #161 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

Backup started on 10/12/2009 at 2:31:24 AM.

Backup completed on 10/12/2009 at 2:31:41 AM.

 

      Backup Set Summary

            Backed up 886 files in 14 directories.

            Processed 17,678,373 bytes in  17 seconds.

            Throughput rate: 59.5 MB/min

 

Network control connection is established between (IP Removed) <--> (IP Removed)

Network data connection is established between  (IP Removed) <--> (IP Removed)

Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\grvssdb 

      Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\grvssdb "

            Backup set #162 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

Backup started on 10/12/2009 at 2:32:05 AM.

Backup completed on 10/12/2009 at 2:32:59 AM.

 

      Backup Set Summary

            Backed up 4411 files in 36 directories.

            Processed 43,805,741 bytes in  54 seconds.

            Throughput rate: 46.4 MB/min

 

Network control connection is established between (IP Removed) <--> (IP Removed)

Network data connection is established between  (IP Removed) <--> (IP Removed)

Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\grdev 

      Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\grdev "

            Backup set #163 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

 Backup started on 10/12/2009 at 2:33:23 AM.

Backup completed on 10/12/2009 at 2:33:27 AM.

 

      Backup Set Summary

            Backed up 3 files in 1 directory.

            Processed 880098 bytes in  4 seconds.

            Throughput rate: 12.6 MB/min

 

Network control connection is established between (IP Removed) <--> (IP Removed)

Network data connection is established between  (IP Removed) <--> (IP Removed)

Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\grdocs 

      Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\grdocs "

            Backup set #164 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

Backup started on 10/12/2009 at 2:33:51 AM.

Backup completed on 10/12/2009 at 2:34:12 AM.

 

      Backup Set Summary

            Backed up 1163 files in 92 directories.

            Processed 53,751,639 bytes in  21 seconds.

            Throughput rate: 146 MB/min

 

Network control connection is established between (IP Removed) <--> (IP Removed)

Network data connection is established between  (IP Removed) <--> (IP Removed)

Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\grprod 

      Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\grprod "

            Backup set #165 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

Backup started on 10/12/2009 at 2:34:35 AM.

Backup completed on 10/12/2009 at 2:34:40 AM.

 

      Backup Set Summary

            Backed up 1 file in 1 directory.

            Processed 4,583 bytes in  5 seconds.

            Throughput rate: 0.052 MB/min

 

Network control connection is established between (IP Removed) <--> (IP Removed)

Network data connection is established between  (IP Removed) <--> (IP Removed)

Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\wwwroot 

      Backup Set Information

            Family Name: "Media created 9/16/2009 2:30:04 AM"

            Backup of "\\WEBPROD.GR.COM\wwwroot "

            Backup set #166 on storage media #1

            Backup set description: ""

            Backup Type: Full - Back Up Files - Reset Archive Bit

 

Backup started on 10/12/2009 at 2:35:03 AM.

Backup completed on 10/12/2009 at 2:35:53 AM.

 

      Backup Set Summary

            Backed up 1527 files in 41 directories.

            Processed 283450899 bytes in  50 seconds.

            Throughput rate: 324 MB/min

 

Network control connection is established between (IP Removed) <--> (IP Removed)

Network data connection is established between  (IP Removed) <--> (IP Removed)

Unable to initialize Remote Agent

 

Set Information - \\WEBPROD.GR.COM\BACKUP 

      Backup Set Information

      Family Name: "Media created 9/16/2009 2:30:04 AM"

      Backup of "\\WEBPROD.GR.COM\BACKUP "

      Backup set #167 on storage media #1

      Backup set description: ""

      Backup Type: Full - Back Up Files - Reset Archive Bit

 

 

Backup started on 10/12/2009 at 2:36:17 AM.

Backup completed on 10/12/2009 at 2:37:40 AM.

 

      Backup Set Summary

            Backed up 1860 files in 6 directories.

            Processed 479671848 bytes in  1 minute and  23 seconds.

            Throughput rate: 331 MB/min

 

 

 

Job Operation - Verify 

 

Set Information - \\WEBPROD.GR.COM\FujitsuWebsite 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\FujitsuWebsite "

            Backup set #161 on storage media #1

            Backup set description: ""

 

 

Verify started on 10/12/2009 at 3:38:46 AM.

Verify completed on 10/12/2009 at 3:38:46 AM.

 

      Verify Set Summary

            Verified 886 files in 14 directories.

            0 files were different.

            Processed 17,678,373 bytes in  1 second.

            Throughput rate: 1012 MB/min

 

Set Information - \\WEBPROD.GR.COM\grvssdb 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\grvssdb "

            Backup set #162 on storage media #1

            Backup set description: ""

 

Verify started on 10/12/2009 at 3:38:46 AM.

Verify completed on 10/12/2009 at 3:38:47 AM.

 

      Verify Set Summary

            Verified 4411 files in 36 directories.

            0 files were different.

            Processed 43,805,741 bytes in  1 second.

            Throughput rate: 2507 MB/min

 

Set Information - \\WEBPROD.GR.COM\grdev 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\grdev "

            Backup set #163 on storage media #1

            Backup set description: ""

 

Verify started on 10/12/2009 at 3:38:47 AM.

Verify completed on 10/12/2009 at 3:38:47 AM.

 

      Verify Set Summary

            Verified 3 files in 1 directory.

            0 files were different.

            Processed 880098 bytes in  1 second.

            Throughput rate: 50.4 MB/min

 

Set Information - \\WEBPROD.GR.COM\grdocs 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\grdocs "

            Backup set #164 on storage media #1

            Backup set description: ""

 

Verify started on 10/12/2009 at 3:38:47 AM.

Verify completed on 10/12/2009 at 3:38:48 AM.

 

      Verify Set Summary

            Verified 1163 files in 92 directories.

            0 files were different.

            Processed 53,751,639 bytes in  1 second.

            Throughput rate: 3076 MB/min

 

Set Information - \\WEBPROD.GR.COM\grprod 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\grprod "

            Backup set #165 on storage media #1

            Backup set description: ""

 

Verify started on 10/12/2009 at 3:38:48 AM.

Verify completed on 10/12/2009 at 3:38:48 AM.

 

      Verify Set Summary

            Verified 1 file in 1 directory.

            0 files were different.

            Processed 4,583 bytes in  1 second.

            Throughput rate: 0.262 MB/min

 

Set Information - \\WEBPROD.GR.COM\wwwroot 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\wwwroot "

            Backup set #166 on storage media #1

            Backup set description: ""

 

Verify started on 10/12/2009 at 3:38:48 AM.

Verify completed on 10/12/2009 at 3:38:56 AM.

 

      Verify Set Summary

            Verified 1527 files in 41 directories.

            0 files were different.

            Processed 283450899 bytes in  8 seconds.

            Throughput rate: 2027 MB/min

 

Set Information - \\WEBPROD.GR.COM\BACKUP 

      Verify Set Information

            Verify of "\\WEBPROD.GR.COM\BACKUP "

            Backup set #167 on storage media #1

            Backup set description: ""

 

Verify started on 10/12/2009 at 3:38:56 AM.

Verify completed on 10/12/2009 at 3:39:01 AM.

 

      Verify Set Summary

            Verified 1860 files in 6 directories.

            0 files were different.

            Processed 479671848 bytes in  5 seconds.

            Throughput rate: 5489 MB/min

 

 

 

Job Completion Status

      Job ended: Monday, October 12, 2009 at 3:52:21 AM

      Completed status: Successful

 

 

 

Errors

      Click an error below to locate it in the job log

      Backup- WEBPROD.GR.COMUnable to initialize Remote Agent

      Backup- \\WEBPROD.GR.COM\FujitsuWebsite Unable to initialize Remote Agent

      Backup- \\WEBPROD.GR.COM\grvssdb Unable to initialize Remote Agent

      Backup- \\WEBPROD.GR.COM\grdev Unable to initialize Remote Agent

      Backup- \\WEBPROD.GR.COM\grdocs Unable to initialize Remote Agent

      Backup- \\WEBPROD.GR.COM\grprod Unable to initialize Remote Agent

      Backup- \\WEBPROD.GR.COM\wwwroot Unable to initialize Remote Agent

Andreas Martin's picture

Hi the document mention in point 7 could be interesting for me.
But ther is no link :-(