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Incorrect email alert ( Out-of-Date Clients Triggering Notification)

Created: 17 Dec 2012 • Updated: 29 Jan 2013 | 3 comments
This issue has been solved. See solution.

There is a email alert for any client has the protection content older than 2 days. I capture the message for sharing this incorrect alert.

I do not know how Symantec count this 2 days difference. And the message says that "All online clients have been updated to the latest virus definitions". So, when is the latest virus definitions. I want to say the message is not clear and not correct at all.

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.Brian's picture

This is for Download Protection, not AV defs. Download Protection definitions are for reputation scanning used by Download Insight

This looks to be a cosmetic issue. What version are you running?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi Dickson,

There was a known issue and fixed in SEP 12.1 RU2 release.

Check this following information.

Out-of-date virus definition notifications are incorrect
Fix ID: 2863845
Symptom: Out-of-date virus definition notifications are incorrect.
Solution: Notifications now show the correct information.
 
Reference: http://www.symantec.com/business/support/index?page=content&id=TECH199676

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Could you please update this thread?

If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<