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Incorrect Inventory of C4 library

Created: 05 Dec 2011 • Updated: 06 Dec 2011 | 7 comments
This issue has been solved. See solution.

I have a Solaris 10 master/media server running 7.0.1 and a Solaris 10 media server (7.0.1) with a direct connected C4 Tape library.  Recently I had Oracle replace the hand in the library.  I did an inventory from the library's admin console, moved tapes from slot to slot, slot to drive and did a scsi "mt" and saw the tape in the drive.  In Netbackup, I removed the drives, storage devices and robot and ran the "Configure Storage Devices" wizard.  When I did an "Inventory Robot..."->"Show contents"->"Start" I see only 2 of the 36 slots:

                   Robot Contents

Slot           Tape  Barcode

===           ==== ======

    1                No

    2                No

 

When I do a "Preview volume configuration changes I get, "Volume configuration is up-to-date with robot contents.

I stopped and restarted the daemons on both the master and media server that the library is connected to.  Not sure what to do next aside from removing the media server and readding it.

Any suggestions would be greatly appreciated.

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Marianne's picture

Seems the Oracle engineer did a bit more than just replacing the hand.... Call him back.

The robot itself is reporting 2 slots only.

You can confirm using the following methods:

Open cmd (Run as Administrator), cd <install-path>\veritas\volmgr\bin

scan -changer

ANd/OR:

robtest
(select robot)

s s                (show slots)

s p               (show inport slots)

s d                (show drives)

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

RickyB's picture

Hi Marianne!

Yes, robtest and scan both show only 2 slots.  I will call him and let you know.

thanks

Marianne's picture

There was a similar problem not so long ago on this forum....

Will see what I can find....

FOUND IT!! 

See: https://www-secure.symantec.com/connect/forums/net...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Will Restore's picture

I thought this sounded familiar

Will Restore -- where there is a Will there is a way

Mark_Solutions's picture

Usually the partition in the library us not set up correctly

Often sorted from the library web GUI or front panel

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

RickyB's picture

Marianne et al,

Thanks for all your help.  That was it.  A colleague changed it, thinking that he was helping me trouble-shoot another problem.

rick

Marianne's picture

Great stuff! And thanks to Bill for the original post!

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links