ServiceDesk

I am trying to increase the size of the Description field but I am only able to increase the size of the web part, not field within with the information. Anyone who can help me?

Unfortunately this seems to be impossible, as the text field size seems to be fixed inside that webpart.

I have worked around this by creating a new Smart Task which opens a new window with a multiline text field which holds the description. That's scrollable and resizable by the user. This can be done by editing the SD.Incident Management Project and adding a new Smart Task.

attempting the same thing, i was able to track the field size down to a CSS stylesheet inside workflow designer on our servicedesk server that controlled the description box size

we manually changed the text field size, which worked for about 15mins, but then it reset itself

if anyone else can find a way heres the location:

\\{server}\c$\Program Files (x86)\Altiris\Workflow Designer\Ensemble\App_Themes\Symantec\Layout.css

i don't understand css code but our web guy says look for WP_Middle an insert something like:

line.height = {number}  

i would think it would be some sort of modification to the project theme, and reload project to server, but i haven't attempted it

Did some searching and it seems that layout.css will be recreated automatically, but it should be possible to create a custom.css with modifications. Anyone?

Default settings: (extract)

.pnlDescription

{

      max-height: 100px; /* sets max-height value for all standards-compliant browsers */

      overflow:auto;

      height: expression( this.scrollHeight > 99 ? "100px" : "auto"); /* sets max-height for IE */

      word-wrap:break-word;            

}

Changed to:

.pnlDescription

{

      max-height: 300px; /* sets max-height value for all standards-compliant browsers */

      overflow:auto;

      height: expression( this.scrollHeight > 299 ? "300px" : "auto"); /* sets max-height for IE */

      word-wrap:break-word;            

}

This increased the size of the control.