Index says normal and 98,000 items, search bring back 8 items
My issue is that i don't believe EV anymore.
It said for this one user (and there have been many more) that it's INDEX was NORMAL and it had 98,000 items. when i did a search on the Enterprise Vault Directory (ArchiveView and IndexVolume tables) it said both had 98,000(ish) items for this one user.
but when the user did a search in outlook, it came up with 8 items ONLY.
We did the outlook search on multiple platforms (win 7, XP, Citrix), different versions of outlook (2010, 2007) and different EV clients (V9, V10) and still only 8 items.
we are currently running EV 18.104.22.1683.
my question is this, If the index says normal, the sql script says the correct amount of items, but the user is seeing the wrong amount, how can i trust that EV is correct??? when it obviously isn't...
In this case the user who had been here for 10 years noticed that 8 items was a little low and contacted us. BUT what happens if the user saw 80,000 items and thought that looked ok? how would we as the IT professionals be able to tell that the index is broken and needed to be rebuilt, when everything was saying NORMAL? do i really have to run the SEARCH for ALL USERS to check that the total of their search is the same amount of items as what the index says there is? SERIOUSLY, for EVERY USER? that is unacceptable.
does anyone have any ideas on what i can check to make sure my INDEX server is alive and happy and not deep down corrupt somewhere?? I have open a call with symantec and have escalated it a consultant\engineer as there has to be something broken deep down. otherwise i have lost my faith that EV works.