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index server error - the handle is invalid

Updated: 15 Jun 2010 | 4 comments
AndrewB's picture
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Event error 7264 is being logged about every 30 minutes on one of my EV servers. The exact verbiage is:

Abnormal error occurred

Error: The handle is invalid. [0x80070006]

Reference: CSynchronizerThread/TR/dh

Index:

Info:
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Is this article valid for EV 8 SP1 running on Win2k8 x64?
http://seer.entsupport.symantec.com/docs/304021.htm

I checked and none of the indexes are marked as failed.... yet. I restarted the Index service which I thought may help, at least temporarily, but the errors came back 8 minutes later. Any other advice would be welcome too.

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Maverik's picture
20
Nov
2009
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Can you get a dtrace of

Can you get a dtrace of IndexServer if that is the process logging the message.

AndrewB's picture
20
Nov
2009
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i attached the dtrace to my

i attached the dtrace to my first post. there's a ton of lines that say

[3724] (IndexServer) <804> EV:L CSynchronizerThread::IsBackupModeEventSet Index:[1C295D3BD3AA68748800352BBC33FB3D51110000vault1/Volume:157 (Agrawal, Basant (Z04632))], BackupModeEventSet:[No] (hr = Success  [0])

i got the 7318 this morning indicating that my indexes were successfully cleared from backup mode so i dont understand.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec Platinum Partner | www.trace3.com

AndrewB's picture
11
Dec
2009
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I opened a case on this. I'll

I opened a case on this. I'll let you know what they find out.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec Platinum Partner | www.trace3.com

MichelZ's picture
15
Dec
2009
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I believe the article still

I believe the article still applies to your config.

remember that the registry keys for EV belong under the wow32on64 node

cheers

www.quadrotech-it.com - All your EV Tools | www.techfreak.ch