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indexbroker warnings after upgrade from ev 7.5 SP4 to ev 8.0 SP2

Updated: 23 May 2010 | 5 comments
JB22's picture
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This issue has been solved. See solution.

Hi,

This weekend I updated our ev environment from version 7.5 SP4 to 8.0 SP2.
Since the update I see several wanings in the eventlog about the index broker.

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Index Broker
Event ID: 7303
Date:  19/10/2009
Time:  12:23:43
User:  N/A
Computer: EVSERVER01
Description:
Timed out waiting for an IndexServer to stop.
Index: 1C329A3F099A82D4C8BD64B45B44C3AF31110000evserver/VolumeSet:2312
PID: 7288

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Anyone any idea what can be the cause of that?

Thanks for the help.

JB

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Scanner001's picture
19
Oct
2009
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Is this the only event log

Is this the only event log error or warning?

When does this error show up, is it before and after backups or is it at random times during the day

Have you tried DTracing the Indexbroker service

JB22's picture
19
Oct
2009
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For the index broker service

For the index broker service this is the only warning.
It is a random times during the day.

I got today also an error on the index server but I don't know if this is related to the other warnings.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7264
Date:  19/10/2009
Time:  11:52:38
User:  N/A
Computer: evserver01
Description:
Abnormal error occurred
 
Error:     The handle is invalid.  [0x80070006]
Reference: CSynchronizerThread/TR/dh
Index:     
Info:      
           
           

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

 

Scanner001's picture
19
Oct
2009
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Do the dtrace on the service

Do the dtrace on the service then try to start it

post the results here

GertjanA's picture
19
Oct
2009
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Just wait...

It is cleaning up other threads.
As far as I know, this is just ' informational'

Gertjan

Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so

JB22's picture
19
Oct
2009
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Gertjan, I think your

Gertjan,

I think your right.
I had these events logged this morning but they aren't appearing any more this afternoon.
Thank you very much.

Best regards,
JB