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Individual restored email is missing [Exchange 2010/Backup Exec 3600 R2 Appliance]

Created: 08 Feb 2013 • Updated: 08 Feb 2013 | 2 comments


We recently installed a Symantec Backup Exec 3600 R2 appliance (comes with Backup Exec 2012).

I took a backup of our Exchange 2010 mailbox stores. The job ran successfully.
I am now testing restore of an individual email message. I can browse and select email messages in the Restore individual email window on Backup Exec 2012.

Althought the restore email message job runs successfully, the restored email is nowhere to be found in the test user mailbox. All I can see is a Symantec message that gets added to the test inbox saying the a restore job was executed.

I installed the Exchange management tools on the Symantec 3600 Appliance and I made sure that the Service Pack and Update Rollup of the tools matches to ones on the Exchange servers (We have a separate Exchange Hub server).

The backup exec agent is installed on both Exchange servers.

The Backup Exec service account is domain admin and Organization management admin in Exchange. The Backup Exec service account also has a mailbox in Exchange and the mailbox is not hidden in the Global Address List.

Did anybody else experience the same issue?

Pierre Vallee

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Backup_Exec's picture


Is this restore done from dedup store or disk storage, if you are doing it from dedup store please duplicate the backup set to disk storage first and then do the restore And ensure the account used to restore has active mailbox and you can check that by sending and receiving emails.

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CraigV's picture

...the 3600 Appliance only does dedupe...there seems to be no option for it to be a B2D only. Refer to the TN below for more information:

Also, the data is already on disk...why duplicate from dedupe to a B2D? The TN you specify also only refers to duplicating from tape to disk, which is correct if GRT backups are taken to tape...not to disk, and not to a dedupe folder...


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